Apprentice Client Support Administrator

Marsh; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Comprehensive training programme

CII qualification (apprenticeship)

Career mobility

Job summary

Marsh in Birmingham invites applications for an Apprentice/Trainee Client Support Administrator. The role supports the healthcare, protection and pensions teams, handling client queries, preparing quotes, renewals and reports while developing market knowledge.

This is a structured apprenticeship with training and the potential to progress within a global professional services firm. Right to work in the UK is required, and no sponsorship is provided.

Qualifications

• 5 GCSEs at Grades 9–4 including English & Maths.
• Right to Work in the UK (no visa sponsorship).
• Experience in client/customer-facing roles (retail/hospitality).
• Proficient in Microsoft Office (Excel/Word/Outlook).
• Strong written and verbal communication; rapport building.
• Excellent planning, organisation and deadline management.
• Independent and collaborative teamwork with enthusiasm.

Responsibilities

• Support client accounts by preparing quotes, processing renewals and drafting reports.
• Gather, organise and analyse data to support employee benefit schemes.
• Collaborate with internal/external stakeholders to deliver a market-leading service.
• Attend client meetings and maintain knowledge of products/benefits.

Skills

Customer service

Communication

Teamwork

Organisational skills

Attention to detail

Multitasking

Education

5 GCSEs including English & Maths

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Apprentice/Trainee Client Support Administrator

Company: Marsh

Programme commences on 7th December 2026.

Marsh Health and Benefits brings together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. Marsh is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

Marsh provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we are redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. For more information about Marsh Health & Benefits, visit https://www.mercer.com/solutions/health-and-benefits/.

We are seeking Apprentice/Trainee Client Support Administrators to join our healthcare, protection and pensions teams in Birmingham and Chichester. This successful division of our business is dedicated to supporting clients with all aspects of the management of their employee benefits. This is an excellent opportunity to advance your career with a world-leading professional services firm.

What can you expect?

• A fantastic opportunity to work in a varied and challenging client support role in which you will be an integral part of the success of Marsh, offering a great opportunity to begin a career within Financial Services
• An opportunity to work as part of a wider team to provide account support to our clients for their employee benefits, including preparing quote requests, processing renewals and drafting recommendation reports
• The role will help to support the consulting team in gathering, organising and analysing data to be used to manage client employee benefit schemes
• Hold responsibility for partnering with internal/external stakeholders to deliver a market-leading service for our clients
• Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged
• Help us to champion continuous improvement within your team/location
• Respond to client and provider queries (verbal and written), with support as appropriate in line with service level agreements
• The expectation to develop and maintain appropriate technical and market knowledge
• Attend client meetings, as required

What you need to have:

• 5 GCSE's at Grades 9 - 4 (including English & Maths)
• Right to Work in the UK or Republic of Ireland (no visa sponsorship provided)
• Previous experience within a client/customer facing role, gained within a similar role or working in environments such as (but not limited to) retail or hospitality
• A good understanding of Microsoft applications such as Excel, Word and Outlook
• Excellent written and oral communication skills, with the ability to build rapport with colleagues and clients
• Excellent planning and organisation skills with the ability to work to deadlines and prioritise responsibilities
• Ability to work independently and as part of a team,
• Being able to demonstrate enthusiasm and pride in delivering high quality work and customer service
• Intellectual curiosity; seeking opportunities to develop new skills

What makes you stand out:

• Team player with a willingness to share ideas, knowledge and experiences
• Demonstrate enthusiasm and pride in maintaining a high standard of work
• Keen interest to work in a diverse and collaborative environment
• Good attention to detail
• Ability to multitask and prioritise responsibilities

Why join our team?

• A comprehensive training program to give you the technical knowledge and process understanding to thrive in your role
• An opportunity to complete an apprenticeship that includes the industry recognised Certificate of Insurance (CII) qualification
• Excellent development, career mobility and advancement opportunities
• Learning and challenging yourself every day, throughout your career
• Exposure to working with some of the most experienced colleagues in the industry
• Open, positive culture where diversity is valued and celebrated

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliati