Trainee Claims Handler

AXA; Belfast City District; On-site; GBP 23,000 - 31,000; Full time

Job summary

AXA Group is seeking a Trainee Claims Handler in Belfast to join our Motor Claims team. You will handle and settle damage claims in a timely, cost‑effective and customer‑focused manner, while ensuring compliance with relevant requirements.

Induction & Training: 4 weeks full time, with IT & office kit provided. Salary: £26,826 starting base, with an increase after 6 months' probation. You will work a mix of home and office locations.

Qualifications

• 5 pass GCSEs including Maths and English or equivalent.
• High level of customer service experience.
• PC and system skills.

Responsibilities

• Handle and settle damage claims in a timely and cost-effective manner.
• Deal with referrals, escalations and complaints as appropriate.
• Contain claim costs by following processes and using resources effectively.
• Deliver consistency in estimating, minimise leakage and fraud.
• Deliver excellent customer service and act with integrity.
• Be flexible to undertake other duties as assigned by Team Manager.

Skills

Customer service

PC skills

System skills

Education

GCSEs including Maths and English

Job description

We have an exciting opportunity for a Trainee Claims Handler to join our Motor Claims department in Belfast!

Joining us as a Trainee Claims Handler, you’ll handle and settle damage claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.

Induction & Training:

You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

Training is 4 weeks full time, and all IT & office kit will be provided. Please note, we cannot facilitate annual leave during this training period.

Salary:

A competitive starting base salary of £26,826 with an increase to your salary after successful completion of 6 months months’ probation.

What you’ll be doing:

• Complete all aspects of claims management on damage or property claim files (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to predefined processes, procedures and escalation points.
• Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader.
• Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors).
• Deliver consistency in estimating, minimise leakage and fraud.
• Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims.
• Deliver excellent customer service.
• Act with integrity in acting for the customer.
• Be flexible within the role to undertake other duties as assigned by your Team Manager.
• Deliver agreed personal, team and business/company objectives, actively manage your own performance.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest.

About You

What we’re looking for:

• 5 pass GCSEs including Maths and English / or equivalent is essential.
• High level of customer service experience and ability.
• PC and system skills.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland/ the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.