Claims Trainee, Marine

London Insurance Life; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

AXIS Capital in London is seeking an Underwriting Administrator to join our Casualty Treaty team, providing high‑quality administrative and operational support to underwriters. This role is a vital part of ensuring the underwriting function runs smoothly, accurately, and in line with internal processes and regulatory requirements.

This long‑term, office‑based position offers stability and opportunities to deepen expertise in insurance operations, data accuracy, and controls, with potential

Qualifications

• Educated to A-levels or an equivalent apprenticeship.
• Experience with Excel, Word and PowerPoint preferable.
• Ability to present information clearly to audiences.
• Numerate, analytical and able to meet deadlines.
• Excellent verbal and written communication.
• Excellent interpersonal skills and ability to build relationships.
• Multitask and manage conflicting priorities to tight timelines.
• Effective organisation and planning.
• Accurate with good attention to detail.
• Integrity and professionalism.
• Willing to assume additional responsibilities.
• Team player, keen to assist and support colleagues.

Responsibilities

• Entering and maintaining risk and policy data accurately across underwriting systems.
• Producing, maintaining, and updating underwriting files in line with guidelines and workflows.
• Supporting underwriting teams by ensuring documentation and records are complete and up to date.
• Monitoring and maintaining operational, compliance, and financial controls (e.g. SOX, Aged Debt reports).
• Assisting with income monitoring, contract signings, and chasing late payments where required.
• Ensuring underwriting systems and established processes are consistently followed.
• Providing a professional, responsive administrative service to multiple stakeholders.

Skills

Communication skills

Attention to detail

Interpersonal skills

Organisational skills

Education

A-levels or equivalent apprenticeship

Tools

Microsoft Office

Excel

Word

Job description

Relevant skills, which you may want to highlight, include:

• Strong written and verbal communication skills.
• Strong attention to detail and high level of accuracy.
• Proficient knowledge of Microsoft Office packages.
• Strong interpersonal skills and the ability to work collaboratively with others.
• Good organisational skills.

Your CV will be saved and reviewed. Should any relevant roles become available, you may be contacted and be invited to interview. You will have the opportunity to join our apprenticeship scheme, working towards a Cert CII qualification, while gaining on the job experience. This is a perfect opportunity for anyone who would like to get their foot in the door and experience the fast paced and exciting world of insurance!

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

How does this role contribute to our collective success?

This role contributes to AXIS’ collective success through maintaining and promoting a market leading claims service to support clients’ complex risks and challenges and in so doing to support the retention and acquisition of business.

What will you do in this role?

• Handling Marine claims allocated to you, under the supervision of more senior claims handlers.
• Working closely with clients, external legal advisors, market leaders, brokers and TPA service providers ensuring a premier claims service to clients is maintained.
• Engagement with stakeholders, including underwriters, actuaries and operations in relation to claims and management information.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Educated to A-levels or an equivalent apprenticeship.
• Experience with Excel, Word and PowerPoint preferable.
• Ability to present information in a clear and concise fashion relevant to the audience.
• Numerate, analytical/solution focused and able to work to a deadline.
• Excellent verbal and written communication.
• Excellent interpersonal skills with the ability to build effective relationships.
• Ability to multitask and manage conflicting priorities to tight timelines.
• Effective organisation and planning.
• Accurate with good attention to detail.
• Integrity and professionalism.
• Willing to assume additional responsibilities.
• Team player, keen to assist and support colleagues.

What we prefer you to have:

• 1-3 years’ previous experience working within a London market Insurer or broker an advantage but not essential.

Role Factors:

In this role, you will typically be required to be in the office 3 days per week

Location: London | Hybrid
Team: Casualty Treaty Underwriting

The Role

We are seeking an Underwriting Administrator to join our Casualty Treaty team, providing high‑quality administrative and operational support to underwriters. This role is a vital part of ensuring the underwriting function runs smoothly, accurately, and in line with internal processes and regulatory requirements.

This is a dedicated administration role, well suited to someone who enjoys structured, process‑driven work, takes pride in accuracy, and wants to build a strong and stable career in insurance operations and underwriting support, rather than moving into an underwriting role itself.

Key Responsibilities

• Entering and maintaining risk and policy data accurately across underwriting systems
• Producing, maintaining, and updating underwriting files in line with guidelines and workflows
• Supporting underwriting teams by ensuring documentation and records are complete and up to date
• Monitoring and maintaining operational, compliance, and financial controls (e.g. SOX, Aged Debt reports)
• Assisting with income monitoring, contract signings, and chasing late payments where required
• Ensuring underwriting systems and established processes are consistently followed
• Providing a professional, responsive administrative service to multiple stakeholders

Skills & Experience

This role would suit candidates with strong administrative, coordination, or insurance support experience.

• Strong attention to detail and a structured approach to work
• Good working knowledge of Microsoft Office, particularly Excel and Word
• Ability to manage deadlines, prioritise tasks, and work methodically
• Clear communication skills, both written and verbal
• Professional, reliable, and customer‑focused attitude
• Experience in insurance administration or underwriting support
• Familiarity with underwriting or policy administration systems
• Numeric and analytical confidence

This role is designed as a long‑term underwriting administration position, offering stability, consistency, and the opportunity to deepen expertise in insurance processes, data accuracy, and operational controls. Support may be provided for relevant professional qualifications, where appropriate, to strengthen administrative and technical knowledge.

In our free Claims Adjuster simulation, you will step into the shoes of a claims professional in the London specialty insurance market and learn all about the role and what it entails. This Free online course will deepen your knowledge and understanding of claims to enhance your applications and boost your CV. Why not give it a go!