Trainee Cashier

The Hippodrome Casino, Ltd.; Greater London; On-site; GBP 7,800 - 11,000; Full time

Benefits offered by this job

Full training and ongoing development

Restaurant discount 50%

30% off Magic Mike Live tickets

Enhanced maternity & paternity pay

Employee Assistance Programme (mental

Retail and leisure discounts

Season ticket loans

Cycle to Work & Tusker EV schemes

Competitive foreign exchange rates

Job summary

The Hippodrome Casino, London is seeking a Trainee Cashier to join our busy venue. You will learn cash handling while delivering top-notch customer service in a regulated setting, ensuring AML and other legal requirements are followed. Training will be provided to support your career development.

You will work as part of the Cashdesk team, maintaining security standards, accuracy, and a professional appearance, while contributing to a safe, responsible gaming environment.

Qualifications

• Strong customer service and communication skills.
• Ability to remain calm and professional under pressure.
• Good attention to detail and awareness of security procedures.
• Ability to work effectively as part of a team.
• Reliable, punctual, and professional in appearance and conduct.

Responsibilities

• Deliver excellent customer service and handle customer queries professionally.
• Follow Cashdesk procedures, company policies, and compliance requirements.
• Maintain awareness of AML and Social Responsibility procedures.
• Report suspicious or fraudulent activity to management.
• Work collaboratively with colleagues and senior Cashdesk team members.
• Maintain a professional appearance and punctual attendance.
• Support a safe and responsible gaming environment.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Teamwork

Reliability

Cash handling (desirable)

Job description

We’re looking for a Trainee Cashier to work at London’s most exciting entertainment venue, who will be dedicated to the Hippodrome with a desire to develop your career. You’ll become responsible for safeguarding Company assets by ensuring all policies and procedures are strictly adhered to and ensuring requirements under the Money Laundering Regulations 2007 and other legislation and guidance are complied with.

Key Responsibilities

• Deliver excellent customer service and handle customer queries professionally.
• Follow Cashdesk procedures, company policies, and compliance requirements.
• Maintain awareness of Anti-Money Laundering (AML) and Social Responsibility procedures.
• Report suspicious or fraudulent activity to management.
• Work collaboratively with colleagues and senior Cashdesk team members.
• Maintain a professional appearance and punctual attendance.
• Support a safe and responsible gaming environment.

What We’re Looking for

• Strong customer service and communication skills.
• Ability to remain calm and professional under pressure.
• Good attention to detail and awareness of security procedures.
• Ability to work effectively as part of a team.
• Reliable, punctual, and professional in appearance and conduct.
• Previous cash handling or customer-facing experience is desirable but not essential.

What we offer

• Full training and ongoing development opportunities.
• Tronc which currently pays between £700-£1000+ per month.
• 50% discount in the Hippodrome Casino's restaurants & bars.
• 30% off Magic Mike Live tickets for friends and family.
• Enhanced maternity & paternity pay.
• Mental health and wellbeing support through our Employee Assistance Programme.
• Access to discounts for many retailers, leisure, food and entertainment establishments.
• Season ticket loans.
• Salary exchange Cycle to Work & Tusker electric vehicle schemes.
• Excellent foreign exchange rates.