Trainee Casino Cashier

Metropolitan Gaming; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Service charge

Enhanced pay after midnight

Discounts across travel

Company pension

Life insurance

Discount on beverages

Season ticket loan

Cycle to work

Job summary

Metropolitan Gaming is seeking a Trainee Casino Cashier to join our team. You will operate as part of a fast-paced venue, handling payments while maintaining compliance with AML/SG policies. Full training will be provided and shifts include nights, evenings, weekends, and other 24/7 trading hours.

The role requires you to be 18+, have the right to work in the UK, and be able to stand for long periods while assisting guests in a busy casino environment.

Qualifications

• Holds a valid Personal Functional Licence (PFL).
• Numerate and articulate in English.
• Personable with strong customer service focus.
• Computer literate and able to use standard computer systems.

Skills

PFL Licence

Numerate

English fluency

Customer service

Computer literacy

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.

Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Service charge and tips
• Enhanced pay after midnight
• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work

Required Sklls

• Holds a valid Personal Functional Licence (PFL)
• Numerate
• Articulate (in English)
• Personable
• Customer service focused
• Computer literate
• Understand and applies of AML/SG policy requirements to the cashier role and freely asks for support or direction to ensure full compliance
• Able to work various shift patterns as required
• Able to work night shifts
• No previous experience in role required
• Complete an internal annual licence verification process advising company and management immediately of any changes to personal licences status throughout the year
• Complete routine maintenance checks and payments in a timely manner to retain licenced status which permit you to undertake job role

Service Behaviours

Our Trainee Casino Cashierare expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note:

You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Trainee Casino Cashierwill spend a large portion of their shift on their feet working directly with the public.