Trainee Adviser

LLOYD'S REGISTER INTERNATIONAL; Eling; On-site; GBP 24,000 - 29,000; Full time

Job summary

Citizens Advice New Forest (CANF) invites applications for a Trainee Adviser to join our community‑focused team in Totton, with some travel across the New Forest area. You will receive comprehensive training to become a client adviser, handling a range of issues including financial hardship, welfare rights, employment, housing and family matters.

Trainees progress to proficiency within 12–18 months; we value clear communication, willingness to learn, basic IT skills, good organisation and

Qualifications

• Strong communication skills and the ability to listen carefully to clients.
• Willingness to learn and research information, with clear verbal and written explanations.
• Basic IT skills including use of databases, email and Microsoft Office applications.
• Good organisational skills, ability to manage tasks and keep accurate records.
• Understanding of confidentiality and professionalism when handling sensitive information.

Responsibilities

• Provide high‑quality advice on financial hardship, welfare rights, employment, housing and family matters.
• Support clients with information gathering and signposting to appropriate services.
• Maintain accurate case notes and contribute to meeting service targets.

Skills

Good communication

Willingness to learn

Basic IT skills

Organisational skills

Confidentiality

Active listening

Tools

Microsoft Office

Database experience

Job description

Trainee Adviser

• Salary: £26,300


• Location: Totton with some travel across the New Forest area


• Workplace: Office based


• Contract: Permanent


• Hours per week: 37.5 (part-time considered)

ARE YOU LOOKING TO MAKE A MEANINGFUL DIFFERENCE IN YOUR COMMUNITY?

Citizens Advice New Forest (CANF) are seeking a dedicated Trainee Adviser to join our team.

As a Trainee Adviser, you will receive comprehensive training to become a client adviser, gaining hands‑on experience in all aspects of our service. You will develop the skills needed to provide high‑quality advice on a range of issues, including financial hardship, welfare rights, employment, housing and family matters.

Trainees usually become proficient in their roles within 12‑18 months.

We are looking for candidates who have:

• Good communication skills, with the ability to listen carefully, ask questions, and support clients in a respectful and empathetic way


• Willingness to learn and research information, with the ability to explain advice clearly both verbally and in writing


• Basic IT skills, including the ability to use databases, online resources, email, and Microsoft Office applications


• Good organisational skills, with the ability to manage tasks, keep accurate records, and work towards agreed targets


• Understanding of confidentiality and professionalism, including handling sensitive information appropriately


• Commitment to the values of Citizens Advice, including equality, diversity, inclusion, and providing a high-quality service to all clients

Please refer to the Job Pack by visiting our website https://www.newforestcab.org.uk/about-us/jobs/ which contains a detailed role profile, person specification and how to apply.

Applicants will be considered on a rolling basis.