Trainee Adviser: Learn to Help People, Build Impact

LLOYD'S REGISTER INTERNATIONAL; Eling; On-site; GBP 24,000 - 29,000; Full time

Job summary

Citizens Advice New Forest (CANF) invites applications for a Trainee Adviser to join our community‑focused team in Totton, with some travel across the New Forest area. You will receive comprehensive training to become a client adviser, handling a range of issues including financial hardship, welfare rights, employment, housing and family matters.

Trainees progress to proficiency within 12–18 months; we value clear communication, willingness to learn, basic IT skills, good organisation and

Qualifications

• Strong communication skills and the ability to listen carefully to clients.
• Willingness to learn and research information, with clear verbal and written explanations.
• Basic IT skills including use of databases, email and Microsoft Office applications.
• Good organisational skills, ability to manage tasks and keep accurate records.
• Understanding of confidentiality and professionalism when handling sensitive information.

Responsibilities

• Provide high‑quality advice on financial hardship, welfare rights, employment, housing and family matters.
• Support clients with information gathering and signposting to appropriate services.
• Maintain accurate case notes and contribute to meeting service targets.

Skills

Good communication

Willingness to learn

Basic IT skills

Organisational skills

Confidentiality

Active listening

Tools

Microsoft Office

Database experience

Job description

Citizens Advice New Forest (CANF) invites applications for a Trainee Adviser to join our community‑focused team in Totton, with some travel across the New Forest area. You will receive comprehensive training to become a client adviser, handling a range of issues including financial hardship, welfare rights, employment, housing and family matters.

Trainees progress to proficiency within 12–18 months; we value clear communication, willingness to learn, basic IT skills, good organisation and