Trainee Account Handler - Insurance

The Ardonagh Group; Burgess Hill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Trainee Account Handler in Burgess Hill. This role offers full training and requires a professional can-do attitude along with a commitment to excellent customer service. You will assist with client management and represent the brand effectively. Benefits include 26 days of holiday, opportunities for career progression, and professional qualification support. Join the team and apply today for a rewarding career path.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Professional qualification support

Pension scheme

24-hour support for wellbeing

Paid volunteering day

Spotlight Awards

Qualifications

• Hard work and determination to provide excellent customer service.
• Willingness to apply yourself during training and future career.

Responsibilities

• Engage with all processes and policies.
• Assist day-to-day client management.
• Represent the brand to the highest standard.
• Implement feedback from Team Managers.
• Improve product knowledge to become a product expert.
• Share best practices with team members.

Skills

Professional attitude

Customer service

Ability to engage

Willingness to learn

Job description

We’re on the hunt for a talented and engaging Trainee Account Handler to come and join our fantastic team in Burgess Hill.

We're looking for an enthusiastic, confident and enterprising individual to join our team of advisors servicing our key clients and promoting the high standards of service to ensure we are the experts within our market.

Responsibilities:

• Positively engage with all processes and policies
• Assist the team with day-to-day client management
• Represent the brand to the highest possible standard
• Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas
• Understanding of own metrics against current targets as well as positive attitude to improving delivery
• Use available resources to improve product knowledge with the aim of becoming a product expert
• Maintain and develop a thorough and up-to-date working knowledge of our products, including procedures, guidance and legislation to deal with customer enquiries
• Keep up to date with best practice to improve customer satisfaction
• Buddy’ with team members to share best practice and provide guidance

Requirements:

Working in this fast-paced role, hard work, determination and providing an excellent customer service is a must. Insurance experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:

• A professional, can-do attitude
• A willingness to apply yourself during your training and into your future career

In return you will be welcomed and supported by our Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family.
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.
• Pension scheme
• 24-hour support for you and your families physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page