Train Presentation Coordinator

SE Trains Ltd; Brompton; On-site; GBP 28,000 - 36,000; Full time

Job summary

South Eastern Railway is seeking a Train Presentation Coordinator based at Gillingham Engineering Depot to uphold high presentation standards. You will identify and resolve issues such as graffiti, non-operational toilets, and environmental concerns, coordinating with the Engineering Planning Team to minimise downtime and keep the fleet ready for service.

You will lead daily review of the Train Presentation App, communicate CET requirements to depot and siding teams, and generate actionable

Responsibilities

• Coordinate with Engineering Planning to plan units with reported graffiti back to facilities equipped for removal.
• Review shift and generate location-specific servicing task lists for depots and sidings.
• Ensure servicing and cleaning activities are recorded in real time by depot, yard, and onboard teams.

Job description

We are seeking a Train Presentation Coordinator to join our team based from Gillingham Engineering Depot. In this role, you will play a vital part in maintaining high Train Presentation standards by ensuring issues such as graffiti, non-operational toilets, and environmental concerns are identified, recorded, and resolved promptly. You'll work closely with the Engineering Planning Team to coordinate swift responses and keep our fleet clean, functional, and ready for service. You'll lead the daily review of the Train Presentation App, communicating servicing and CET requirements to depot and siding teams. By tracking cleaning activities and generating clear, actionable reports, you'll support South Eastern Railway in providing a consistently high-quality experience for our customers.,

• Ensure any unit without a working toilet is quickly routed to a servicing location, working closely with the Engineering Planning Team to minimise downtime.
• Coordinate with Engineering Planning to plan units with reported graffiti back to facilities equipped for removal - keeping our fleet clean and presentable.
• Review every shift and generate clear, location-specific servicing task lists for depots and sidings.
• Communicate with all depots and sidings to ensure planned servicing activities are completed on time, every time.
• Make sure all servicing and cleaning activities are recorded in real time by depot, yard, and onboard teams to maintain accurate presentation data.
• Ensure units requiring special attention (e.g. fatalities, deep toilet cleans) are cleaned to the required specification, as directed by the Train Presentation Operations Manager.
• Track and coordinate heavy clean requirements with Engineering Planning to keep our fleet in top condition.
• Generate daily, weekly, and periodic reports on key metrics like non-operational toilets, graffiti removal, overdue CETs, and cleaning activity - plus any ad hoc data needed by the Train Presentation or Operations Manager.
• Confidently navigate EMS, Genius, CC Control, and both intranet and internet systems to access and share critical information.
• Upload new Train Presentation documents (RAMS, process maps, etc.) to the SE Wiki in line with document control processes.
  You've got the foundations covered - You have solid English reading, writing and numeracy skills.
• A systems whizz - You know your way around computer-based systems such as EMS, Microsoft Word and Excel.
• Customer-focused - You understand the passenger experience and make decisions that support both people and business.
• Statistics pro - Your statistical analysis skills help you spot trends, solve problems, and make data work for the business.
• Strong communicator - Whether it's influencing stakeholders or writing clear, accurate reports, you know how to get your message across.
• Cool under pressure - Tight deadlines, fast decisions, working solo - you thrive when things get busy.
  We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work and building a team that represents the communities we serve. We're committed to creating an inclusive, supportive environment, and we're proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.