Train Presentation Coordinator: Fleet Presentation & Reporting

South Eastern Railway

Gillingham

On-site

GBP 32,000 - 40,000

Full time

3 days ago

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Benefits offered by this job

Final salary pension

24 days annual leave

Job summary

South Eastern Railway is seeking a Train Presentation Coordinator based at Gillingham Engineering Depot to maintain high presentation standards and coordinate cleaning, graffiti removal and toilets maintenance.

You will lead the daily review of the Train Presentation App, liaising with depot teams to ensure timely servicing, recording activities in real time, and generating actionable reports for the Train Presentation and Operations Managers.

Qualifications

Solid English reading, writing and numeracy skills.
Familiar with computer-based systems such as EMS, Microsoft Word and Excel.
Customer-focused with passenger experience mindset.
Strong statistical analysis skills to spot trends and solve problems.
Strong communication skills for stakeholders and reporting.
Ability to work under pressure with tight deadlines.

Responsibilities

Ensure any unit without a working toilet is quickly routed to a servicing location, coordinating with the Engineering Planning Team to minimise downtime.
Coordinate with Engineering Planning to plan units with reported graffiti back to facilities equipped for removal.
Review every shift and generate clear, location-specific servicing task lists for depots and sidings.
Communicate with all depots and sidings to ensure planned servicing activities are completed on time.
Make sure all servicing and cleaning activities are recorded in real time by depot, yard, and onboard teams.
Ensure units requiring special attention are cleaned to the required specification as directed by the Train Presentation Operations Manager.
Track and coordinate deep cleaning requirements with Engineering Planning to keep the fleet in top condition.
Generate daily, weekly, and periodic reports on key metrics (non-operational toilets, graffiti removal, CETs, cleaning activity).
Navigate EMS, Genius, CC Control and intranet/internet systems to access/share critical information.
Upload new Train Presentation documents to the SE Wiki in line with document control.