Train Presentation Performance Improvement Manager (12 Month FTC)

Northern; Newcastle upon Tyne; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Free Travel

Generous Pension Scheme

Enhanced Family Benefits

Cycle to Work Scheme

Exclusive Discounts

Employee Assistance Programme

Training and Career Development

Northern Lights & Sparks Awards

Job summary

Northern is seeking a Train Presentation Performance Improvement Manager to lead regional teams across the North. Based onsite in Newcastle upon Tyne, you’ll coach, develop and drive standards, using inspections and data to identify improvements and turn insights into practical changes that benefit customers on every journey.

You’ll manage the regional Facilitator, train new starters, support Team Leaders, and ensure the right processes, technology and information are in place.

Qualifications

• Experience coaching and developing teams to improve performance.
• Strong problem-solving and decision-making skills.
• Good IT and communication skills; able to turn data into improvements.
• Experience with risk assessments and Method of Work Statements.
• Knowledge of COSHH requirements.
• Willingness to visit teams across day and night shifts, including weekends.
• A1 Assessor qualification or willingness to work towards it is essential.
• Full driving licence held for at least 2 years.
• Willing to complete railway safety and management training.

Responsibilities

• Coaching Train Presentation teams to improve performance and deliver standards.
• Identifying trends via inspections, audits and data, implementing improvements.
• Supporting colleagues through performance improvement, training and development.
• Managing the regional Train Presentation Facilitator and delivering training for new starters.
• Supporting onboarding and development of new Team Leaders.
• Ensuring teams have the right processes, technology, information and resources.
• Supporting the Regional Manager with operational, people and performance matters.
• Acting as the regional SHEC Champion and upholding safety and compliance.
• Investigating incidents and identifying root causes to prevent recurrences.

Skills

Coaching & development

Performance improvement

Data interpretation

IT & communication

Risk assessments

Decision making

Driving ability

Education

A1 Assessor qualification

Tools

COSHH knowledge

Risk assessment methods

Performance data systems

Job description

BUSINESS FUNCTION: Engineering

GRADE: ML1/SB1

SALARY: £38,129 per annum

ROLE TYPE: Onsite

HOURS: Average 37 per week

A clean, presentable train doesn’t happen by chance. It takes great people, consistent standards and someone who can spot where things can be better – then make those improvements happen.

As Train Presentation Performance Improvement Manager, you’ll work across your region to raise standards and improve performance. You’ll coach and develop teams, use performance information to identify where improvements are needed, and work with colleagues to turn those insights into practical changes that make a difference.

It’s a role with real regional influence. You’ll help shape how Train Presentation teams work, support colleagues to reach their potential and make sure our customers see the results every time they step on board.

What you’ll be doing

• Coaching Train Presentation teams and colleagues to improve performance and deliver consistent standards.
• Identifying trends and opportunities through inspections, audits and performance data, then putting practical improvements in place.
• Supporting colleagues through performance improvement, training and development.
• Managing the regional Train Presentation Facilitator and delivering training for new starters.
• Supporting the onboarding, training and development of new Team Leaders, helping them build the knowledge and skills required to perform effectively in their roles.
• Making sure teams have the right processes, technology, information and resources to do their jobs effectively.
• Supporting the Regional Manager with operational, people and performance matters.
• Acting as the regional Safety, Health, Environment and Compliance (SHEC) Champion and helping maintain high standards of safety and compliance.
• Investigating incidents, identifying root causes and using what you learn to prevent issues happening again.

About you

You’ll know what good Train Presentation looks like and, importantly, you’ll know how to help people achieve it. You’ll be someone who enjoys improving performance, developing others and finding better ways of working.

You’ll bring:

• Experience of coaching, motivating and influencing people to improve performance.
• Strong problem-solving and decision-making skills, with the confidence to challenge when standards can be better.
• Good IT and communication skills, with the ability to turn information and data into practical improvements.
• Experience of risk assessments and Method of Work Statements.
• Knowledge of cleaning techniques, equipment and Control of Substances Hazardous to Health (COSHH) requirements.
• A flexible approach to working hours, with the willingness to visit teams in their workplace across day and night shifts, including occasional weekends.
• An A1 Assessor qualification or willing to work towards – this is essential for the role.
• The ability to drive, with a full manual driving licence, held for minimum 2 years.
• A willingness to complete relevant railway safety and management training, where required.
• Knowledge of Northern’s systems and the wider railway environment would be useful, but it’s your ability to improve performance, coach people and make change happen across a region that will really matter.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
• Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
• Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.