Train Dispatcher: Real-Time Dispatch & Customer Support

FirstGroup; Chippenham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health & Wellbeing

Lifestyle

Financial

Travel

Job summary

GWR in the United Kingdom is hiring a Train Dispatcher to ensure safe, on-time departures and deliver exceptional customer service at the station. You will be a proactive communicator, able to stay calm under pressure and work as part of a busy team to keep passengers informed during disruptions.

You will undertake duties across ticketing and platform operations, prioritise safety for customers and colleagues, and participate in full training including a three-week programme.

Qualifications

• Excellent communication and basic numeracy skills.
• Strong team player, able to work independently.
• Computer literate and comfortable using apps.

Responsibilities

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Provide helpful information and assistance to customers.
• Prioritize the safety of customers, colleagues, and visitors.
• Keep the station clean and secure.
• Collaborate with teams to provide real-time information during disruptions.
• Enhance customer security through your strong visibility within the station.

Skills

Team player

Communication

Numeracy

Computer literacy

Tools

IT systems

Job description

GWR in the United Kingdom is hiring a Train Dispatcher to ensure safe, on-time departures and deliver exceptional customer service at the station. You will be a proactive communicator, able to stay calm under pressure and work as part of a busy team to keep passengers informed during disruptions.

You will undertake duties across ticketing and platform operations, prioritise safety for customers and colleagues, and participate in full training including a three-week programme.