Train Dispatcher

FirstGroup; Chippenham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health & Wellbeing

Lifestyle

Financial

Travel

Job summary

GWR in the United Kingdom is hiring a Train Dispatcher to ensure safe, on-time departures and deliver exceptional customer service at the station. You will be a proactive communicator, able to stay calm under pressure and work as part of a busy team to keep passengers informed during disruptions.

You will undertake duties across ticketing and platform operations, prioritise safety for customers and colleagues, and participate in full training including a three-week programme.

Qualifications

• Excellent communication and basic numeracy skills.
• Strong team player, able to work independently.
• Computer literate and comfortable using apps.

Responsibilities

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Provide helpful information and assistance to customers.
• Prioritize the safety of customers, colleagues, and visitors.
• Keep the station clean and secure.
• Collaborate with teams to provide real-time information during disruptions.
• Enhance customer security through your strong visibility within the station.

Skills

Team player

Communication

Numeracy

Computer literacy

Tools

IT systems

Job description

Are You Ready for a New Challenge?

Do you have a passion for delivering exceptional customer service in a fast-paced environment? Are you calm under pressure, confident in decision-making, and ready to make a difference?

Join Us as a Train Dispatcher!

We're looking for enthusiastic individuals to ensure safe, on-time train departures and provide top-notch customer support at the station. If you're a self-starter with great communication skills and a can-do attitude, this could be the perfect role for you!

What You'll Do:

• Provide outstanding customer service and assistance.
• Ensure safe and timely train dispatch.
• Provide helpful information and assistance to customers.
• Prioritize the safety of customers, colleagues, and visitors.
• Keep the station clean and secure.
• Collaborate with teams to provide real-time information during disruptions.
• Enhance customer security through your strong visibility within the station.

What We're Looking For:

• Strong team player, able to work independently.
• Excellent communication and basic numeracy skills.
• Computer literate and comfortable using apps.

Working Pattern:

You must be flexible to work shifts, including weekends and bank holidays.

Additional information:

This is a talent pool vacancy aimed at filling both current and upcoming opportunities

Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

What to Expect?

• After submitting your application you will need to complete a Situational Judgement Test.
• Shortlisted candidates will be invited complete an online assessment - Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
• Successful candidates will be invited for a competency-based interview
• Successful applicants will need to pass a medical assessment including a colour vision test and drug and alcohol screening.
• Full training will be provided, including a 3-week training programme in Swindon.

About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport - it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Perks & Benefits?

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle: Costco membership, bike scheme, retail discounts.
• Financial: Pension, share-saving schemes, payroll giving, electric vehicle salary sacrifice scheme.
• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion:

We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals - Neurodiversity Health Assured - Neurodiversity

GWR has achieved its highestcustomer satisfaction in over 20 years - 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!

INGWR