Network Occupancy Co-ordinator

National Highways; Warrington; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Contributory pension scheme up to 10%

Annual leave 26 days +

Hybrid working

Life assurance 4x salary

Health and wellbeing support

Cycle to work scheme

Career development opportunities

Job summary

National Highways in the United Kingdom is seeking a Network Occupancy Controller to support decision making and coordinate regional activities, optimise network availability and minimise customer disruption. The role can be based from the Warrington Office.

You will manage, analyse and coordinate requests, notices and permits, provide guidance, maintain information in the occupancy system, and handle abnormal loads.

Qualifications

• Strong planning and organisational abilities.
• Good decision-making and problem-solving skills.
• Excellent communication and customer service capabilities.
• Proficiency with MS Office applications and related systems.

Responsibilities

• Manage, analyse and coordinate requests, notices and permits for network occupancy as the Network Occupancy Controller.
• Provide feedback and guidance on occupancy requests and notices.
• Maintain and oversee the Network Occupancy Management System and related systems.
• Manage Abnormal Load notifications and ensure policy compliance.
• Coordinate booking confirmations, rejections or variations; knowledgable of Traffic Management Act and New Roads & Street Works Act (desirable).

Skills

Planning

Decision making

Communication

Customer service

MS Office

Stakeholder management

Tools

MS Office

Network Occupancy System

Job description

Within the role, you will be supporting the decision making and co-ordination of activities on the regional network as well as optimising the overall network availability and ensuring minimal disruption to customers. You will also be ensuring network occupancy is compliant with all National Highways governance & be aware of future activity demands requiring occupation of the network. This role can be based from our Warrington Office.

Responsibilities

• Manage, analyse and coordinate requests, notices and permits for network occupancy, including internal and third party works on the network as the Network Occupancy Controller.
• Provide feedback and guidance on requests, notices and permits for network occupancy.
• Maintain and oversee the management of information in the National Highways Network Occupancy Management System and other associated systems in an accurate and timely manner.
• Manage Abnormal Load notifications and ensure that relevant policies and procedures are followed.
• Manage communications regarding booking confirmation, rejections or variations.
  Knowledge of the Traffic Management Act and New Road & Street Works Act (Desirable )
• Good planning and organisational ability.
• Good decision-making skills
• Good communication and customer service skills.
• Proficient in MS Office application
  Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

Pre-employment checks

• Right to work check
• 3 year employment history referencesDBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)