Trading Services Coordinator

Southampton City Council; Southampton; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Generous holidays

Flexible working

Training & development

Employee wellbeing support

Job summary

Southampton City Council is seeking an organised, customer-focused Traded Services Account Coordinator to join the Contracting and Procurement service in Southampton. You will support the delivery of an effective account management function and act as a primary contact between the Council, customers and internal service areas.

The role covers building relationships, monitoring performance, resolving issues and contributing to income growth, with duties including contract management activity and

Qualifications

• Experience in account management, customer service, contract or commercial support, or service delivery.
• Strong communication and relationship-management skills.
• Organisational skills and ability to work collaboratively.
• Experience liaising with customers and internal service areas.

Responsibilities

• Support delivery of the traded services account management function.
• Act as a key contact between the Council, customers and internal teams.
• Monitor performance and support income growth.
• Assist with contract management activity and supplier liaison.

Skills

Account management

Customer service

Contract support

Service delivery

Relationship management

Organisational skills

Communication

Job description

We have an exciting opportunity for an organised, customer-focused and commercially minded Traded Services Account Coordinator to join our Contracting and Procurement service.

You will support the delivery of an effective, customer-focused traded services account management function, acting as a key point of contact between the Council, customers and internal service areas to help ensure service delivery, customer retention and income generation. The role includes building strong relationships, monitoring performance, resolving issues and supporting customer retention, service improvement and income growth.

You will also support contract management activity, including supplier liaison and performance monitoring.

You will need relevant experience in account management, customer service, contract or commercial support, or service delivery. Strong communication, relationship-management and organisational skills are essential.

For full details of the role, responsibilities, essential criteria and person specification, please refer to the attached Traded Services Account Coordinator Job Description.

Additional information:

• Please note the salary quoted is based on full time hours (37 hours per week)
• The Working Hours for this role are 37 hours per week.

What we can offer you:

Salary: The salary band for this role is £38,510 - £42,123. The starting salary is £38,510 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For more information or an informal discussion about the role please contact Katie Renouard via email on [e-mail]

Recruitment contact details:

Email: [e-mail]
Tel: [phone]

For more information about SCC please visit Southampton City Council Follow us on social media for regular updates on our featured jobs and latest news.

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