Trading Services Advisor (Hybrid)

AJ Bell; Manchester; Hybrid; GBP 25,290 - 30,910; Full time

Benefits offered by this job

25 days holiday plus buy/sell scheme

6% Pension with matched contributions

Discretionary bonus scheme

Health Cash Plan and discounted private healthcare

Free onsite gym

Enhanced family leave

Travel and bike loan schemes

Employee Assistance Programme

Job summary

A financial services company in Manchester is looking for a Dealing Services Agent to support customers with trading. This role involves taking calls, executing deals, and answering customer queries while ensuring excellent service. While prior dealing experience isn't essential, a keen interest in trading is beneficial. Candidates must have 5 GCSEs including Maths and English. The position offers a starting salary of £28,100, comprehensive training, and a supportive work environment with hybrid working options.

Qualifications

• Interest and knowledge in trading beneficial.
• Ability to work under pressure and meet deadlines.
• Polite and professional telephone manner.

Responsibilities

• Support customers by placing and executing deals over the phone.
• Answer a variety of queries in a timely and professional manner.
• Work in line with service level agreements and compliance policies.

Skills

Excellent customer service skills

Strong communication skills

Competent with Microsoft Word, Excel, and Outlook

Education

Minimum of 5 GCSE's grades 9-4 (A*-C) including Maths and English

Job description

A financial services company in Manchester is looking for a Dealing Services Agent to support customers with trading. This role involves taking calls, executing deals, and answering customer queries while ensuring excellent service. While prior dealing experience isn't essential, a keen interest in trading is beneficial. Candidates must have 5 GCSEs including Maths and English. The position offers a starting salary of £28,100, comprehensive training, and a supportive work environment with hybrid working options.