Trading Applications Support Engineer (2nd Line)

TP ICAP Group Services Ltd; Belfast City District; On-site; GBP 40,000 - 65,000; Full time

Job summary

TP ICAP Group is seeking a motivated candidate to join an experienced team responsible for the implementation and support of trading systems from a Level 2 support perspective. You will work with core technologies and maintain relationships with internal customers while logging, documenting, and automating tasks.

The role focuses on day-to-day support, system implementation, and creation of runbooks and knowledge artifacts.

Qualifications

• Essential Windows Server operating systems Unix / Linux – Preferably power user level SQL (T-SQL, SQL Server Management Services)
• Working knowledge of networking tools (e.g. ssh, sftp, traceroute)
• Shell Scripting (PowerShell, Bash, Perl)
• Strong grasp of Change management process
• Demonstrate strong experience in Monitoring / Observability tooling
• Strong grasp of ITIL based support process. Incident escalation etc.
• Strong analytical and problem solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures

Responsibilities

• Monitors and oversees all trading application functionality and the performance of system environment.
• Acts as second level support that troubleshoots incidents and requests escalated by the business.
• Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.
• Builds up the trading application with all the required third party tools and application in staging and production environments.
• Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.
• Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
• Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.
• Manage and perform Changes through the Change lifecycle.
• Submits request and change control forms to document the change done in both Non Production and production environments.
• Follows up the status of each request until it is completed.
• Responsible for managing the ticket queues and playing part in the Incident Management process and troubleshooting Application issues within an Incident life cycle.
• Understanding and evidence of following the ITIL Framework support model for Change, Incident, Request and Problem management.

Skills

Windows Server

Unix/Linux

SSH/SFTP

Shell scripting

PowerShell

Bash

Perl

Change management

Monitoring

ITIL

HTML/JS/CSS

Tools

Ansible

TFS

Jenkins

Job description

TP ICAP Group is seeking a motivated candidate to join an experienced team responsible for the implementation and support of trading systems from a Level 2 support perspective. You will work with core technologies and maintain relationships with internal customers while logging, documenting, and automating tasks.

The role focuses on day-to-day support, system implementation, and creation of runbooks and knowledge artifacts.