Trade Supervisor — Lead Relationships & Growth

Screwfix Direct Ltd.; Southend-on-Sea; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Healthcare

Company share save

Training & development

Job summary

Screwfix Direct Ltd. is seeking a Supervisor to be the go-to person for Trade customers, representing the team on the Trade Sales Counter. You will help plumbers and electricians find the right products, build trust, and contribute to a fast, friendly service.

You’ll lead your team, own KPI performance, and mentor colleagues as part of a structured training programme that supports a healthy work-life balance. A rewarding retail career with growth opportunities awaits.

Qualifications

• Great at building relationships with customers and team members.
• Driven to learn and expand skills.
• Genuinely interested in the industry with training provided.
• People person with enthusiasm to improve and help others.
• Friendly, flexible, reliable and honest, with a strong work ethic.

Responsibilities

• Get to know customers through conversation and guidance to drive sales.
• Run your own KPI-focused store area, including onboarding new customers and delivering great service.
• Inspire and coach the team to build a store to be proud of.

Skills

Relationship building

Customer service

Team leadership

Job description

Screwfix Direct Ltd. is seeking a Supervisor to be the go-to person for Trade customers, representing the team on the Trade Sales Counter. You will help plumbers and electricians find the right products, build trust, and contribute to a fast, friendly service.

You’ll lead your team, own KPI performance, and mentor colleagues as part of a structured training programme that supports a healthy work-life balance. A rewarding retail career with growth opportunities awaits.