Trade Processing Client Success Lead — London

OSTTRA Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

OSTTRA is seeking a Senior Client Services Associate to support day-to-day post-trade processing across global platforms. You will engage with leading banks, hedge funds, and asset managers, ensuring timely incident resolution and workflow optimization.

Your role involves onboarding, testing, training, and maintaining strong client relationships while coordinating with Product, Technology, and Commercial teams to deliver consistent outcomes.

Qualifications

• Strong communication skills: written, verbal, presentation abilities and cross-functional collaboration.
• Analytical and problem-solving capabilities with data-driven insights.
• Customer-centric mindset prioritising confidentiality and security.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Build trusted relationships with a diverse, high-profile client base.
• Serve as escalation point for Client Services initiatives and projects.
• Communicate incident status and client requests to Product/Tech teams.
• Coordinate globally to ensure consistent client outcomes.
• Participate in testing, issue tracking, and cross-team delivery.
• Resolve operational queries on access management and trade workflows.
• Conduct testing and troubleshooting; escalate complex issues to Tech.
• Deliver training and demonstrations to new clients and team members.
• Assist onboarding and UAT by configuring platforms for trade workflows.

Skills

Communication

Problem-Solving

Client Focus

Organisational Agility

Tech Literacy

English Fluency

Industry Experience

Collaboration

Tools

Text editors

Spreadsheets

Job description

OSTTRA is seeking a Senior Client Services Associate to support day-to-day post-trade processing across global platforms. You will engage with leading banks, hedge funds, and asset managers, ensuring timely incident resolution and workflow optimization.

Your role involves onboarding, testing, training, and maintaining strong client relationships while coordinating with Product, Technology, and Commercial teams to deliver consistent outcomes.