Trade Customer Support Specialist

Cornwall Staff Agency Ltd; England; On-site; GBP 24,000 - 32,000; Full time

Job summary

Cornwall Staff Agency Ltd in Par, Cornwall is recruiting a Customer Service Advisor to join the Trade team, handling post-order enquiries and ensuring a seamless customer experience. The role is 100% office-based with 40 hours per week, Monday to Friday, 9:00am to 5:30pm.

You will work closely with Trade Account Managers and internal teams, resolving order issues, processing returns, and providing timely updates to customers to protect relationships and drive service improvements.

Qualifications

• This role would suit someone who is organised, proactive and customer-focused, with strong communication, administration and problem-solving skills.

Responsibilities

• Provide dedicated customer-service support to Trade customers and the Trade Team.
• Manage post-order enquiries through to resolution, keeping customers updated on progress and expected timescales.
• Respond promptly and professionally to enquiries by phone, email and other agreed channels.
• Processing and coordinating customer returns, including documentation and internal communication.
• Investigating incorrect, missing or incomplete orders, damaged products and other order discrepancies, ensuring corrective action is completed.
• Liaising with Customer Fulfilment, couriers/logistics and relevant teams to resolve delayed, missing or damaged deliveries.

Skills

Organised

Proactive

Customer-focused

Communication

Administration

Problem-solving

Job description

Cornwall Staff Agency Ltd in Par, Cornwall is recruiting a Customer Service Advisor to join the Trade team, handling post-order enquiries and ensuring a seamless customer experience. The role is 100% office-based with 40 hours per week, Monday to Friday, 9:00am to 5:30pm.

You will work closely with Trade Account Managers and internal teams, resolving order issues, processing returns, and providing timely updates to customers to protect relationships and drive service improvements.