Trade Support Specialist: Customer Service Advisor

Checkatrade; Portsmouth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Health and well-being support

Gym membership

Cycle Scheme

Birthday/Special day leave

Buy & sell holiday scheme

Charity leave

Job summary

Checkatrade is seeking a Customer Service Advisor (Trade Support) to be the first voice our tradespeople hear when they need help, support or advice. You’ll resolve questions, demonstrate features, and guide members to maximize their membership value.

You’ll thrive if you stay calm under pressure, communicate clearly, and enjoy solving problems while supporting cross-functional teams to resolve issues quickly.

Qualifications

• Experience in customer service, ideally in a membership or B2B environment.
• Excellent communication skills, clear, calm and compassionate, even in tough conversations.
• A logical, problem-solving mindset, you work through issues methodically and keep things fair.
• Confidence working at pace and adapting to change.
• Tech-savviness with systems like Salesforce Service Cloud, GSuite and AI-powered tools.

Responsibilities

• H helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence
• Spotting how to add value, guiding members towards tools, features or upgrades that support their goals
• Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns
• Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly
• Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust

Skills

Customer service

Communication

Problem solving

Calm under pressure

Tech savvy

Tools

Salesforce Service Cloud

G Suite

AI-powered tools

Job description

Checkatrade is seeking a Customer Service Advisor (Trade Support) to be the first voice our tradespeople hear when they need help, support or advice. You’ll resolve questions, demonstrate features, and guide members to maximize their membership value.

You’ll thrive if you stay calm under pressure, communicate clearly, and enjoy solving problems while supporting cross-functional teams to resolve issues quickly.