Trade Counter Supervisor

Neos Recruitment Limited; Woking; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading independent plant and tool hire company is seeking an experienced Depot Supervisor for their Farnborough depot. The role encompasses managing daily operations, ensuring outstanding customer service, stock management, and maintaining health and safety standards. The ideal candidate will have a background in construction or hire services, with strong communication skills and the ability to work in a fast-paced environment.

Benefits

28 days holiday (inclusive of bank holidays)

Sales & Loyalty Bonus Scheme

Auto-enrolment pension

Perk Box access

Birthday gift

Qualifications

• Background in construction, plant hire, or tool hire.
• Prior experience in a customer service or trade counter environment is desirable.

Responsibilities

• Provide outstanding customer service face-to-face and over the phone.
• Manage stock levels and ensure depot presentation.
• Conduct health and safety walk rounds.

Skills

Strong verbal and written communication

Ability to close sales and handle objections

Customer rapport-building

Proactive nature

Team player

Tools

Syrinx

Job description

Job Description

Depot Supervisor

Farnborough

UPTO £31,000

Neos Engineering are partnered with a leading, fast-growing independent plant and tool hire company operating across multiple depots throughout the UK. Due to ongoing expansion and success, they are looking to appoint an experienced and motivated Depot Supervisor to join their high-performing team.

The Role

As a Depot Supervisior, you'll play a key part in the daily operation of the depot—serving customers at the trade counter, handling inbound enquiries, and managing stock and site presentation. You'll be expected to manage the yard staff, maintain control of stock levels, and uphold a high standard of health and safety across the depot.

Responsibilities include:

• Providing outstanding customer service face-to-face and over the phone
• Managing the presentation and organisation of the depot and hire equipment
• Overseeing stock management and supplier deliveries
• Driving upsell and cross-sell opportunities
• Handling customer quotes, complaints, and objections professionally
• Conducting Health & Safety walk rounds and ensuring PPE compliance
• Managing and supporting the Yard Person

The Candidate

You'll have a background in construction, plant hire, or tool hire. You must be proactive, customer-focused, and confident handling a fast-paced, sales-driven environment.

Key skills & competencies include:

• Strong verbal and written communication
• Ability to close sales and handle objections
• A competitive and proactive nature
• Experience using Syrinx (preferred) and good general computer literacy
• Strong team player with customer rapport-building ability
• Prior experience in a customer service or trade counter environment is desirable

The Benefits

• 28 days holiday (inclusive of bank holidays)
• Sales & Loyalty Bonus Scheme
• Auto-enrolment pension
• Perk Box access
• Birthday gift
• Full-time, permanent position – Monday to Friday, 7:00am to 5:00pm

Please apply with an up to date CV and feel free to include a cover letter outlining why you're perfect for the role.

Thanks so much for taking the time to apply. We do our best to get back to everyone, but due to the number of applications we receive, it's not always possible. If you haven't heard from us within 7 days, it likely means you haven't been successful this time—but don't be discouraged! Keep an eye on our website for new opportunities that might be a great fit.

We kindly ask that candidates requiring sponsorship do not apply, as the client is unfortunately unable to offer sponsorship at this time. Any applications requiring sponsorship will be automatically rejected.

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