Trade Counter Assistant — Customer Sales & Service

Wolseley Group; Plymouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Healthcare access

Job summary

Plumb Parts, part of the Wolseley Group, in Plymouth, is looking for a Trade Counter Assistant to help customers at the trade counter with product advice and to drive sales. The role includes handling calls and emails and supporting in the warehouse with order picking and packing.

The position is full-time, 40 hours per week, with shifts 07:30–16:30 or 08:00–17:00 and a 1-hour break. Benefits include annual leave, a matched pension up to 9%, potential bonuses, and healthcare access.

Qualifications

• Industry or merchant experience is advantageous.
• Proven experience in sales or customer service role.
• Excellent communication skills and confidence in customer interactions.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude.

Responsibilities

• Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations.
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
• Carrying out general warehouse duties, including picking and packing orders.

Job description

Plumb Parts, part of the Wolseley Group, in Plymouth, is looking for a Trade Counter Assistant to help customers at the trade counter with product advice and to drive sales. The role includes handling calls and emails and supporting in the warehouse with order picking and packing.

The position is full-time, 40 hours per week, with shifts 07:30–16:30 or 08:00–17:00 and a 1-hour break. Benefits include annual leave, a matched pension up to 9%, potential bonuses, and healthcare access.