Parts Counter Assistant – Bristol

Elite Consultancy Network Limited.; West of England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Company pension

Private healthcare

Leisure membership

Training on parts systems

Job summary

Elite Consultancy Network Limited is recruiting a Parts Counter Assistant for its Bristol depot. The role involves handling enquiries, identifying replacement components, processing orders and maintaining stock in a hands-on warehouse environment.

You will support the parts department with counter service, administration and stock control, collaborating with service teams to ensure quick, accurate support for customers.

Qualifications

• Experienced parts professional with strong customer service and good organisation.
• Open to applicants from other parts-focused sectors; manufacturer/plant experience not required.

Responsibilities

• Respond to parts enquiries by phone, email and at the counter.
• Identify components, check pricing and availability, and process orders.
• Source parts by liaising with suppliers and colleagues to resolve queries.
• Receive deliveries, stock stock, and maintain stock accuracy through checks.
• Pick and prepare orders and handle invoicing and related administration.
• Support depot organisation, safety and smooth operation.

Skills

Parts handling

Customer service

Stock control

Warehouse experience

Tools

Stock management software

Job description

Package: Competitve basic salary + Pension + Private Healthcare + Leisure Benefits

Location: Bristol – Depot-Based

Industry: Construction Machinery / Plant Equipment / Aftermarket Parts

The Business

An established construction machinery business is recruiting a Parts Counter Assistant for its Bristol depot. The company supports trade customers and service teams with spare parts for machinery used in construction and related industries.

The Role

You'll help run the day-to-day parts operation, from handling enquiries and identifying the correct replacement components to processing orders and maintaining stock.

Customers often need quick, accurate assistance to get broken-down equipment back into service. This is a varied position combining counter service, administration and hands-on warehouse duties within a small team.

Key Responsibilities:

• Respond to parts enquiries from customers and service personnel by phone, email and at the counter.
• Identify suitable components, check pricing and availability, and process orders.
• Liaise with suppliers and colleagues to source parts and resolve customer queries.
• Receive deliveries, put stock away and maintain stock accuracy through regular checks.
• Pick and prepare orders, and handle purchase orders, invoicing and related administration.
• Support the general organisation, safety and smooth operation of the depot.

About You

We're looking for an experienced parts professional with strong customer service skills, sound organisation and a willingness to get involved wherever needed. You don't need to have worked with this manufacturer or construction plant before; people from other parts-focused sectors are encouraged to apply.

Suitable backgrounds could include:

• Automotive dealerships and motor factors.
• HGV, commercial vehicle or agricultural machinery parts.
• Plant, forklift or other industrial equipment parts operations.

You'll be organised, calm under pressure and comfortable using digital stock, ordering and customer systems.

The role is hands-on, so being willing to help with deliveries and warehouse tasks is important. Forklift training can be provided; a driving licence is not essential.

What's on Offer

• 42.5 hours per week, Monday to Friday; standard hours 8:00am–5:30pm.
• Company pension, private healthcare and leisure membership contributions (subject to scheme eligibility).
• Training on the company's parts systems, products and forklift equipment as needed.
• A varied role supporting customers and colleagues across the parts department.