Trade Claims & Process Improvement Lead

Mondelēz International; Birmingham; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Mondelēz International in the United Kingdom seeks a Trade Specialist to strengthen and support trade invoice processing. You will drive improvements across root cause analysis, accruals management, and reporting, enabling a more efficient one-touch workflow.

You will collaborate with Sales and Finance, develop training programs for Trade Executives, and build actionable dashboards to reduce manual intervention and improve claim throughput in a fast-moving FMCG environment.

Qualifications

• Experience in trade spend, claims processing, or order-to-cash in FMCG.
• Track record of process improvement and CI initiatives.
• Experience with root cause analysis and data interpretation.
• Understanding accruals management and balance sheet reconciliation.
• Ability to coach and develop teams.
• Strong cross-functional collaboration with Sales, Finance, and Customer teams.
• Strong communication and reporting skills.
• Proactive, solutions-focused mindset to drive change.

Responsibilities

• Drive ledger aging performance for trade invoice processing.
• Lead root cause analysis on aged trade claims.
• Drive continuous improvements to move to one-touch processing.
• Develop and deliver training for Trade Executives.
• Own manual accruals and recycling process; reduce accruals.
• Collaborate with Sales to improve trade controls and invoicing standards.
• Build and manage customer-centric reporting.
• Partner with customers and internal stakeholders to resolve disputes.
• Use new reporting tools to identify trends and opportunities.

Skills

Trade spend

Claims processing

Order-to-cash

Root cause analysis

Training & coaching

Cross-functional work

Data interpretation

Balance sheet reconciliation

Trade controls

Reporting

Job description

Mondelēz International in the United Kingdom seeks a Trade Specialist to strengthen and support trade invoice processing. You will drive improvements across root cause analysis, accruals management, and reporting, enabling a more efficient one-touch workflow.

You will collaborate with Sales and Finance, develop training programs for Trade Executives, and build actionable dashboards to reduce manual intervention and improve claim throughput in a fast-moving FMCG environment.