TPO / Portfolio Support Analyst

Post Office Ltd; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Bonus on target 10%

Generous pension with 10% employer

24/7 digital GP services

Life assurance and income protection

Access to online courses and mentoring

Job summary

Post Office Ltd in City of London is seeking a Portfolio Support Analyst to join the Transformation & Portfolio Office and support the administration, maintenance and continuous improvement of our ServiceNow SPM platform. You will ensure high-quality portfolio data, reporting and user engagement across the change portfolio.

This varied role combines technical systems administration, stakeholder support, data analysis and training delivery to drive adoption of portfolio management processes and

Qualifications

• Experience administering or supporting an Enterprise Project Portfolio Management (PPM) solution.
• Experience using portfolio management tools such as ServiceNow SPM, Clarity PPM, Planview or OpenText PPM.
• Experience providing user support, system administration and data management.
• Experience delivering onboarding and user training.
• Experience creating reports and dashboards using Microsoft Excel or similar tools.
• Strong stakeholder management, communication and relationship-building skills.

Responsibilities

• Maintain high-quality portfolio data and reporting across the organisation.
• Provide operational support across portfolio systems, data management and user engagement.
• Deliver onboarding and user training for portfolio management processes.
• Develop dashboards and reports to enable informed decision-making and governance.
• Support adoption of portfolio management practices and continuous improvement initiatives.
• Collaborate with the Portfolio Systems & Support Lead to ensure SP M platform remains a trusted source of portfolio information.

Skills

Stakeholder management

Communication

Data analysis

System administration

Dashboards & reporting

Training delivery

Organizational skills

Time management

Tools

ServiceNow

Clarity PPM

Planview

OpenText PPM

Microsoft Excel

Job description

Requisition ID19122-Posted10/21/2026-Transformation (50000028)-Transformation (60000453)-Wood Street (Admin Site) (141550)-Transformation-Permanent-Full Time-City of London – and Greater London

What to expect

As a Portfolio Support Analyst, you will join our Transformation & Portfolio Office team and play a key role in supporting the organisation's portfolio management capability through the administration, maintenance and continuous improvement of our ServiceNow Strategic Portfolio Management (SPM) platform.

Working closely with the Portfolio Systems & Support Lead, you will provide operational support across portfolio systems, data management, reporting and user engagement. You'll help ensure that ServiceNow SPM remains a trusted source of portfolio information, enabling informed decision-making and effective governance across our change portfolio.

This is a varied role where you'll combine technical systems administration, stakeholder support, data analysis and continuous improvement activities. You'll be responsible for maintaining high-quality portfolio data, producing reporting and dashboards, supporting users, delivering training and helping drive adoption of portfolio management processes across the organisation.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings
• Experience supporting or administering an Enterprise Project Portfolio Management (PPM) solution.
• Experience using portfolio management tools such as ServiceNow Strategic Portfolio Management (SPM), Clarity PPM, Planview, OpenText PPM or similar platforms.
• Experience providing user support, system administration and data management.
• Experience delivering onboarding and user training.
• Strong stakeholder management, communication and relationship-building skills.
• Experience creating reports and dashboards using Microsoft Excel or similar tools.
• Strong organisational and time-management skills.
• A proactive and continuous improvement mindset with strong problem-solving capability.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business.