Tool Hire Manager

gov; Saint Helier; Remote; GBP 40,000 - 60,000; Full time

Job summary

gov in Jersey seeks a skilled leader to head the Tool Hire team, delivering high-quality service with safety and efficiency. You will drive sales by cross-selling and upselling while building strong customer relationships and improving inventory management to meet demand.

You will coach and develop team members, provide regular feedback, and help the team reach its potential in a fast-paced, customer-focused environment.

Qualifications

• Leadership experience: lead or manage a team in a service environment.
• Strong customer focus with ability to build relationships.
• Sales orientation with cross-selling and upselling experience.

Responsibilities

• Lead and manage the Tool Hire team, ensuring an efficient, safe and high-quality service.
• Deliver tool hire targets, with a strong focus on cross-selling and upselling.
• Build strong customer relationships and identify opportunities to grow tool hire sales.
• Coach, support and develop colleagues, providing regular feedback and helping the team reach its potential.
• Manage tool hire stock, inventory and availability to meet customer demand.
• Experience of leading or managing a team, ideally within tool hire, equipment hire, builders’ merchants or a similar environment.
• A strong customer focus with the ability to build relationships and identify sales opportunities.
• Commercial awareness and a proven ability to deliver sales growth through cross-selling and upselling.

Job description

What?You’ll?Be Doing?

• Lead and manage the Tool Hire team, ensuring an efficient, safe and high-quality service.
• Deliver tool hire targets, with a strong focus on cross-selling and upselling.
• Build strong customer relationships and identify opportunities to grow tool hire sales.
• Coach, support and develop colleagues, providing regular feedback and helping the team reach its potential.
• Manage tool hire stock, inventory and availability to meet customer demand.
• Experience of leading or managing a team, ideally within tool hire, equipment hire, builders’ merchants or a similar environment.
• A strong customer focus with the ability to build relationships and identify sales opportunities.
• Commercial awareness and a proven ability to deliver sales growth through cross-selling and upselling.