Tool Hire Manager

STARK Building Materials UK; Norwich; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Staff discount

Life assurance

33 days holiday incl. BH

Job summary

Jewson, a leading building materials distributor in Northern Europe, is seeking a Tool Hire Manager for our Norwich branch to deliver day-to-day tool hire activities, build strong customer relationships and lead the team. The role offers a clear path for career progression and a supportive working environment.

We provide a competitive salary, staff discount, life assurance and 33 days of holiday (including bank holidays).

Qualifications

• Experience in tool hire is preferred.
• Effective supervision of the branch tool hire team.
• Active cross-selling and upselling to customers.
• Positivity, integrity and teamwork.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for safe operations.
• Lead by example with regular customer interaction to maximise growth.
• Provide guidance and feedback to team members for high-quality service.
• Deliver and collect orders, ensuring accuracy and safe handling of equipment.
• Support branch colleagues in building knowledge of tool hire products.
• Maintain tool hire standards at all times.
• Monitor inventory and availability to meet customer needs across the network.
• Collaborate with local network to ensure optimal service levels.

Job description

Jewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Norwich branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7_:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm_

Location: Jewson, Newmarket Rd, Cringleford, Norwich, NR4 6UE.

What You'll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We're Looking For

• Knowledge : Experience in tool hire is preferred.
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.