Together Through Homelessness Coordinator

Dogs Trust; United Kingdom; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Dogs Trust is seeking a Together Through Homelessness Coordinator to oversee the smooth coordination of our Vet Scheme, providing free veterinary care to dogs whose owners are homeless or at risk. The role involves liaising with owners, processing applications, and supporting housing-related queries.

You will work closely with the Team Leader and Veterinary team, handling sensitive cases with empathy in a busy setting, and contributing to impactful case studies for philanthropy and comms.

Qualifications

• Experience in customer service
• Experience supporting people in vulnerable situations or personal crisis
• Ability to work in a busy environment and prioritise workload
• Ability to handle complex cases with empathy and build trust

Responsibilities

• Coordinate the Vet Scheme for Dogs Trust’s Together Through Homelessness initiative.
• Liaise with dog owners experiencing homelessness to register dogs on the Vet Scheme and answer queries.
• Process veterinary card applications via the internal database and assist homelessness services with online applications.
• Collaborate with the Veterinary team to discuss complex cases and decisions about treatment.
• Support Team Leader with admin tasks and respond to enquiries from landlords, letting agencies and tenants via the Pet Friendly Housing scheme.
• Develop case studies for internal/external use in philanthropy, corporate and comms work.

Skills

Customer service

Empathy

Communication

Organisation

Tools

Internal database

Job description

Together Through Homelessness Coordinator

Application Deadline: 16 November 2026

Department: Behaviour and Community Services

Employment Type: Permanent - Full Time

Location: Dogs Trust site with hybrid working

Compensation: £26,475 per year, plus benefits (£28,366 for London based)

Description

Are you an animal lover who is passionate about helping pet owners experiencing homelessness?

We’re looking for a Together Through Homelessness Coordinator, who is responsible for the smooth coordination of our veterinary scheme, which provides free veterinary treatment for dogs whose owners are experiencing or at risk of homelessness.

What does this role do?

As a Together Through Homelessness Coordinator you’ll:

• liaising with dog owners experiencing homelessness to register their dogs on our Vet Scheme,
• supporting dog owners registered on our Vet Scheme with additional queries about their dogs’ veterinary treatment and signpost them onto other support services where necessary

Carry out key processes to aid the efficient running of the Vet Scheme, including but not limited to:

• processing veterinary card applications through our internal database and assisting homelessness services to make online applications via our Together Through Homelessness website including renewals of veterinary cards,
• liaising with our internal Veterinary team to discuss complex veterinary cases for dogs being supported through the Vet Scheme, including making decisions about veterinary treatment whilst considering key factors

Work closely with the Team Leader to ensure that all administration processes are completed efficiently:

• respond to enquiries from landlords, letting agencies and tenants via our Pet Friendly Housing scheme

Work with the Team Leader and Pets and Housing Manager to provide information for internal and external use including:

• identify and interview Vet Scheme clients and other key stakeholders in order to develop sensitive, empathetic, and powerful case studies for use across our Philanthropy, Corporate and Trusts work as well as for our comms work

Could this be you?

Do you have experience of supporting people in vulnerable situations or personal crisis. Significant experience in a previous customer service role, including experience in dealing with challenging phone calls. An ability to work in a busy environment and to prioritise own workload including the ability to deal with and resolve complex cases in a sensitive and empathetic manner and understand the importance of building trust with people experiencing homelessness.

Interviews will be provisionally held WC 23rd November 2026.