Hybrid Vet Scheme Coordinator: Help Pets & Owners Thrive

Dogs Trust; London Borough of Islington; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Dogs Trust site with hybrid working in London is seeking a Together Through Homelessness Coordinator to coordinate the Vet Scheme, ensuring free veterinary care for dogs owned by people who are homeless or at risk.

You’ll register dogs, support owners with treatments, handle card applications, and liaise with our Veterinary team and housing partners to build empathetic case studies used across Philanthropy and Communications.

Qualifications

• Experience of supporting people in vulnerable situations.
• Significant experience in customer service.
• Ability to work in a busy environment and prioritise workload.
• Ability to deal with and resolve complex cases in a sensitive and empathetic manner.
• Comfort with handling challenging phone calls.

Responsibilities

• Liaising with dog owners experiencing homelessness to register their dogs on our Vet Scheme.
• Supporting dog owners registered on our Vet Scheme with veterinary treatment queries and signposting to other services.
• Processing veterinary card applications and renewals via the internal database.
• Liaising with our Veterinary team to discuss complex cases and decisions about treatment.
• Responding to enquiries from landlords, letting agencies and tenants via our Pet Friendly Housing scheme.
• Developing sensitive, empathetic case studies for use across Philanthropy, Corporate and Trusts work as well as for comms.

Skills

Customer service

Communication

Empathy

Phone support

Job description

Dogs Trust site with hybrid working in London is seeking a Together Through Homelessness Coordinator to coordinate the Vet Scheme, ensuring free veterinary care for dogs owned by people who are homeless or at risk.

You’ll register dogs, support owners with treatments, handle card applications, and liaise with our Veterinary team and housing partners to build empathetic case studies used across Philanthropy and Communications.