Dog Vet Scheme Coordinator (Hybrid)

Dogs Trust; United Kingdom; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Dogs Trust is seeking a Together Through Homelessness Coordinator to oversee the smooth coordination of our Vet Scheme, providing free veterinary care to dogs whose owners are homeless or at risk. The role involves liaising with owners, processing applications, and supporting housing-related queries.

You will work closely with the Team Leader and Veterinary team, handling sensitive cases with empathy in a busy setting, and contributing to impactful case studies for philanthropy and comms.

Qualifications

• Experience in customer service
• Experience supporting people in vulnerable situations or personal crisis
• Ability to work in a busy environment and prioritise workload
• Ability to handle complex cases with empathy and build trust

Responsibilities

• Coordinate the Vet Scheme for Dogs Trust’s Together Through Homelessness initiative.
• Liaise with dog owners experiencing homelessness to register dogs on the Vet Scheme and answer queries.
• Process veterinary card applications via the internal database and assist homelessness services with online applications.
• Collaborate with the Veterinary team to discuss complex cases and decisions about treatment.
• Support Team Leader with admin tasks and respond to enquiries from landlords, letting agencies and tenants via the Pet Friendly Housing scheme.
• Develop case studies for internal/external use in philanthropy, corporate and comms work.

Skills

Customer service

Empathy

Communication

Organisation

Tools

Internal database

Job description

Dogs Trust is seeking a Together Through Homelessness Coordinator to oversee the smooth coordination of our Vet Scheme, providing free veterinary care to dogs whose owners are homeless or at risk. The role involves liaising with owners, processing applications, and supporting housing-related queries.

You will work closely with the Team Leader and Veterinary team, handling sensitive cases with empathy in a busy setting, and contributing to impactful case studies for philanthropy and comms.