Together Through Homelessness Coordinator

Dogs Trust; London Borough of Islington; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Dogs Trust site with hybrid working in London is seeking a Together Through Homelessness Coordinator to coordinate the Vet Scheme, ensuring free veterinary care for dogs owned by people who are homeless or at risk.

You’ll register dogs, support owners with treatments, handle card applications, and liaise with our Veterinary team and housing partners to build empathetic case studies used across Philanthropy and Communications.

Qualifications

• Experience of supporting people in vulnerable situations.
• Significant experience in customer service.
• Ability to work in a busy environment and prioritise workload.
• Ability to deal with and resolve complex cases in a sensitive and empathetic manner.
• Comfort with handling challenging phone calls.

Responsibilities

• Liaising with dog owners experiencing homelessness to register their dogs on our Vet Scheme.
• Supporting dog owners registered on our Vet Scheme with veterinary treatment queries and signposting to other services.
• Processing veterinary card applications and renewals via the internal database.
• Liaising with our Veterinary team to discuss complex cases and decisions about treatment.
• Responding to enquiries from landlords, letting agencies and tenants via our Pet Friendly Housing scheme.
• Developing sensitive, empathetic case studies for use across Philanthropy, Corporate and Trusts work as well as for comms.

Skills

Customer service

Communication

Empathy

Phone support

Job description

Together Through Homelessness Coordinator

Application Deadline: 16 November 2026

Department: Behaviour and Community Services

Employment Type: Permanent - Full Time

Location: Dogs Trust site with hybrid working

Compensation: £26,475 per year, plus benefits (£28,366 for London based)

Description

Are you an animal lover who is passionate about helping pet owners experiencing homelessness?

We’re looking for a Together Through Homelessness Coordinator, who is responsible for the smooth coordination of our veterinary scheme, which provides free veterinary treatment for dogs whose owners are experiencing or at risk of homelessness.

What does this role do?

As a Together Through Homelessness Coordinator you’ll:

• liaising with dog owners experiencing homelessness to register their dogs on our Vet Scheme,
• supporting dog owners registered on our Vet Scheme with additional queries about their dogs’ veterinary treatment and signpost them onto other support services where necessary

Carry out key processes to aid the efficient running of the Vet Scheme, including but not limited to:

• processing veterinary card applications through our internal database and assisting homelessness services to make online applications via our Together Through Homelessness website including renewals of veterinary cards,
• liaising with our internal Veterinary team to discuss complex veterinary cases for dogs being supported through the Vet Scheme, including making decisions about veterinary treatment whilst considering key factors

Work closely with the Team Leader to ensure that all administration processes are completed efficiently:

• respond to enquiries from landlords, letting agencies and tenants via our Pet Friendly Housing scheme

Work with the Team Leader and Pets and Housing Manager to provide information for internal and external use including:

• identify and interview Vet Scheme clients and other key stakeholders in order to develop sensitive, empathetic, and powerful case studies for use across our Philanthropy, Corporate and Trusts work as well as for our comms work

Could this be you?

Do you have experience of supporting people in vulnerable situations or personal crisis. Significant experience in a previous customer service role, including experience in dealing with challenging phone calls. An ability to work in a busy environment and to prioritise own workload including the ability to deal with and resolve complex cases in a sensitive and empathetic manner and understand the importance of building trust with people experiencing homelessness.

Interviews will be provisionally held WC 23rd November 2026.