Title: ER Service Delivery Advisor, Senior Associate

Price waterhouse Coopers LLP; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical cover

24/7 access to a qualified virtual GP

Six volunteering days a year

Job summary

Price waterhouse Coopers LLP in Birmingham is seeking an ERPA Advisor to manage formal employee relations and case management activities. You will provide expert advice on matters relating to misconduct, performance, and wellbeing while liaising with People Consultants.

The ideal candidate should have a customer-focused mindset, analytical skills, and the ability to work independently or as part of a team. This role offers flexible working arrangements and comprehensive benefits including private medical cover.

Qualifications

• Experience in managing employee relations and case management.
• Ability to handle misconduct, performance, and health-related queries.
• Capable of producing high-quality documentation.

Responsibilities

• Lead end-to-end disciplinary and investigation processes.
• Provide expert employee relations advice and policy guidance.
• Manage health and wellbeing cases including referrals and support.

Skills

Customer-focused mindset

Strong analytical skills

Attention to detail

Strong stakeholder relationships

Tools

Navex

ServiceNow

Tableau

Alteryx

Job description

Job Requirements

This role sits within the ERPA team with responsibility for managing formal employee relations and case management activities. The ERPA Advisor provides expert advice to the business on employee relations matters, handling non-complex cases across misconduct, performance and health and wellbeing. Working firmwide across allocated business areas, the role requires building strong stakeholder relationships with People Consultants and wider People Lifecycle teams.

The advisor applies sound knowledge of employee relations policies to deliver pragmatic, commercially focused guidance that enables effective issue resolution. Experience of case management systems is beneficial, alongside a willingness to develop technical skills to support accurate recording and tracking of cases.

What your days will look like

• Leading end-to-end disciplinary and investigation processes, including interviews, evidence review and report writing across conduct, performance and risk matters
• Providing expert employee relations advice across conduct, performance, health and wellbeing, including handling informal queries and policy guidance
• Managing health and wellbeing cases, including occupational health referrals, income protection and performance support (e.g. PIPs and appeals)
• Producing high-quality documentation and maintaining accurate case records in Navex and ServiceNow, while ensuring GDPR compliance and supporting projects and process improvements

This role is for you if you

• Bring a customer-focused mindset with strong analytical skills, able to quickly interpret multiple data sources and provide clear, accurate insights
• Thrive both independently and as part of a team, using initiative and attention to detail to deliver high-quality outcomes
• Are curious and proactive, challenging existing approaches and embracing change, innovation and continuous improvement
• Are confident using digital tools and systems, with awareness of GDPR/compliance and a willingness to develop expertise in platforms such as Navex, ServiceNow, Tableau or Alteryx

What you’ll receive from us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.