TIS Service Desk Engineer

Capital City College Group; Greater London; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LGPS

TELLUS access

Cycle to Work scheme

Season ticket loans

Eye tests and spectacles contributions

Flu vaccinations and occupational健康

Medicash health plans

Generous annual leave

CPD days

Descripción de la vacante

Capital City College Group in London is seeking a skilled TIS Service Desk Engineer to support and drive key operational functions, helping shape the future of education in the heart of London.

This full-time, permanent role focuses on ensuring learner and staff requests are dealt with quickly and effectively, while maintaining a high level of service across the college. You will join a friendly team dedicated to excellence and inclusivity.

Formación

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency.
• Clear and professional communication skills.
• A proactive attitude and a willingness to learn and adapt.
• Experience in a similar role.

Responsabilidades

• Provide frontline IT service desk support to learners and staff, ensuring requests are dealt with quickly and effectively.
• Maintain high levels of service for customers and users across the college.
• Collaborate with the IT team to resolve incidents and complete requests.
• Help contribute to a positive, inclusive environment within the college community.

Conocimientos

Organisational skills

Clear communication

Proactive attitude

Experience in a similar role

Descripción del empleo

Make a Meaningful Impact Behind the Scenes at Capital City College

Are you ready to make an impact at one of London's leading Further Education providers? Capital City College is looking for a skilled TIS Service Desk Engineer to support and drive key operational functions, helping shape the future of education in the heart of London.

About the Role

This role is offered on a full-time, permanent basis.

To ensure that Learner and Staff requests are dealt with quickly and effectively, whilst maintaining the high level of service that our customers depend upon

About the Team

You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you'll help create a positive and inclusive environment where everyone feels valued.

You will be joining a dynamic & supportive team of colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practices and innovative approaches.

About You

We're looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
• Clear and professional communication skills
• A proactive attitude and a willingness to learn and adapt
• Experience in a similar role

Most importantly, you'll be ready to make a positive contribution to our college community.

About Us:

Capital City College (CCC), one of the UK's largest FE colleges in the UK. This influential group supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

Why Join Capital City College?

This is an exciting opportunity to become part of a passionate, purpose-driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:

• Membership of the Local Government Pension Scheme
• Access to TELLUS - our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest-free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans - including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days which can be used for your professional development

Our Commitment to Equality and Safeguarding

We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone.

CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check - with some positions requiring an Enhanced Disclosure.

Our Values

To create a future that's uniquely yours.

As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real-world success.

Studying at our campuses isn't just about good grades. It's being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong.

As teachers and staff, we're all driven by you - getting to know you, helping you feel valued and giving you hands-on support every step of the way. Whether you're a creative spirit, a tech whiz, or a business mastermind, together we'll create a future that's uniquely yours.

Real-life learning

Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.

Connected community

Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.

Expanded horizons

Innovating and inspiring, we help you become and achieve more than you thought was possible.