Welfare Advisor

City and Islington College; City Of London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

TELLUS discount and wellbeing platform

Cycle to Work scheme

Interest-free season ticket loans

Eye tests and spectacles contributions

Flu vaccinations and occupational健康

Job summary

Capital City College in London is seeking a Welfare Adviser to support learners’ wellbeing and help them access financial guidance and practical support.

You will assess eligibility for bursaries and hardship funds, process applications, liaise with local authorities and services, and provide pastoral advice. This fixed-term maternity cover role runs term-time only, ending 29 January 2026.

Qualifications

• Strong organisational skills with the ability to manage multiple tasks accurately.
• Clear and professional communication with students and colleagues.
• Ability to analyse data and interpret outcomes for welfare support.
• Liaison with external agencies, local authorities, social services and support bodies.

Responsibilities

• Provide welfare and pastoral support to learners to enhance wellbeing.
• Assess student eligibility for financial assistance and processing funding applications.
• Offer guidance on available funding options and bursaries.
• Collaborate with college teams to promote safe and inclusive student experiences.

Skills

Organisation

Communication

Data analysis

Agency liaison

Job description

Job description

Make a Meaningful Impact Behind the Scenes at Capital City College

Are you ready to make an impact at one of London's leading Further Education providers? Capital City College is looking for a skilled Welfare Adviser to support and drive key operational functions, helping shape the future of education in the heart of London.

About the Role

This role is offered on a fixed-term, term-time only basis. This role is term time only. The fixed term contract will end on 29th of January 2026. This is a maternity cover for 2 months and could be extended for longer.

The Welfare Adviser is responsible for supporting and promoting the overall welfare of students, ensuring they receive the necessary guidance and assistance to succeed both academically and personally. This role includes providing practical, and pastoral support to learners.

This role involves assessing student eligibility for financial assistance, processing applications, and providing advice to students on available funding options.

About the Team

You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you'll help create a positive and inclusive environment where everyone feels valued.

You will be joining a dynamic and supportive team of colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches.

About You

We're looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
• Clear and professional communication skills
• Confidence working with systems and processes, including experience in analysing and interpreting data
• A proactive attitude and a willingness to learn and adapt
• Experience in liaising with external agencies, including local authorities, social services, and support organisations

Most importantly, you'll be ready to make a positive contribution to our college community.

About Us:

Capital City College (CCC), one of the UK's largest FE colleges in the UK. This influential group supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

Why Join Capital City College?

This is an exciting opportunity to become part of a passionate, purpose-driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:

• Membership of the Local Government Pension Scheme
• Access to TELLUS - our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest-free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans - including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days which can be used for your professional development

Our Commitment to Equality and Safeguarding

We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone.

CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check - with some positions requiring an Enhanced Disclosure.

Our Values

To create a future that's uniquely yours.

As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real-world success.

Studying at our campuses isn't just about good grades. It's being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong.

As teachers and staff, we're all driven by you - getting to know you, helping you feel valued and giving you hands‑on support every step of the way. Whether you're a creative spirit, a tech whiz, or a business mastermind, together we'll create a future that's uniquely yours.

Real-life learning

Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.

Connected community

Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.

Expanded horizons

Innovating and inspiring, we help you become and achieve more than you thought was possible.