Ticketing & Visitor Services Associate

Experience Oxfordshire; Kidlington; On-site; GBP 19,000 - 24,000; Part time

Job summary

Ashmolean Museum in Oxford is seeking a customer-focused tickets & events assistant to handle enquiry responses by email and phone, and to support ticketing operations on site.

The role involves processing refunds and exchanges, maintaining event and ticketing information, and close collaboration with Exhibitions, Education, Membership, Finance, IT and other teams. It is a permanent post with variable hours, based on museum needs.

Qualifications

Responsibilities

• Respond to ticketing and event booking enquiries by email and telephone.
• Process ticket refunds and exchanges.
• Assist with maintaining event and ticketing information.
• Collaborate with Exhibitions, Education, Membership, Finance, Visitor Experience and IT.

Skills

Customer service

Communication

Telephone support

Tools

Ticketing software

IT systems

Job description

Ashmolean Museum in Oxford is seeking a customer-focused tickets & events assistant to handle enquiry responses by email and phone, and to support ticketing operations on site.

The role involves processing refunds and exchanges, maintaining event and ticketing information, and close collaboration with Exhibitions, Education, Membership, Finance, IT and other teams. It is a permanent post with variable hours, based on museum needs.