Ticketing Assistant - Box Office

Corehr; Oxford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Contributory pension

38 days annual leave

Childcare services

Family leave schemes

Cycle loan scheme

Discounted travel

Job summary

The Ashmolean Museum, part of the University of Oxford, seeks a friendly, professional team member to respond to visitor ticketing enquiries by email and phone, support ticketing systems, process refunds and exchanges, and maintain event information. The role is onsite and requires flexibility to work across seven days, including some Bank Holidays.

You will have GCSE English and Maths, exceptional interpersonal and communication skills, be a strong team player or able to work independently, and

Qualifications

• GCSE English and Maths required, or equivalent.
• Exceptional interpersonal and communication skills.
• Strong team player, able to work independently.
• Good IT literacy with EPoS, email and telephone systems, Word and Excel.
• Highly organised with excellent attention to detail and time management.

Responsibilities

• Respond to visitor ticketing enquiries by email and phone.
• Support ticketing systems and maintain event information.
• Process ticket refunds and exchanges.
• Collaborate with Exhibitions, Education, Membership, Finance, Visitor Experience and IT.

Skills

Interpersonal skills

Communication

IT literacy

EPoS system

Microsoft Word

Microsoft Excel

Time management

Teamwork

Education

GCSE English & Maths

Tools

EPoS system

Job description

About the Role

You will join the Retail & Ticketing Team at the Ashmolean Museum, the University of Oxford’s world-class museum of art and archaeology. Situated in the heart of Oxford, the Ashmolean is an iconic cultural destination, open to everyone every day.

You will provide a welcoming and professional service to visitors, responding to ticketing and event booking enquiries by email and telephone and supporting the smooth operation of the Museum’s ticketing systems.

You will process ticket refunds and exchanges, assist with maintaining event and ticketing information, and work closely with colleagues across Exhibitions, Education, Membership, Finance, Visitor Experience and IT.

The role is based onsite at the Ashmolean Museum and requires flexibility to work across seven days, including some Bank Holidays.

This is a permanent variable hours post, paid as claimed. The hours will vary according to the operational requirements of the Museum.

About You

You will be educated to at least GCSE standard, or equivalent, in English and Mathematics, and will have exceptional interpersonal and communication skills, with a genuine enthusiasm for interacting with visitors and customers.

You will be a strong team player who is also confident working independently. You will have good IT literacy, including experience of or confidence using EPoS, email and telephone systems, Microsoft Word and Excel. You will be highly organised, with excellent attention to detail and the ability to manage your time effectively.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme


• 38 days of annual leave


• A comprehensive range of childcare services


• Family leave schemes


• Cycle loan scheme


• Discounted bus travel and Season Ticket travel loans

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].