Retail Sales Assistant - 2 posts

Corehr; Oxford; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

An excellent contributory pension

38 days of annual leave

Childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel and Season Token

Job summary

Ashmolean Museum in Oxford seeks a customer-focused Retail & Ticketing Assistant to drive sales across our shops and ticketing desk. You will use the Galaxy EPOS system to process purchases, memberships and event tickets, while actively promoting donations and Gift Aid.

This role requires friendly service, stock replenishment and attractive displays, with an emphasis on cash handling and security. The position is permanent with variable hours on a seven-day rota, including weekends and some

Qualifications

• Experience in fast-paced customer or visitor-facing environment.
• Knowledge of EPOS systems and cash handling.
• Ability to work in a team and independently when needed.
• Enthusiasm for achieving sales targets and supporting colleagues.

Responsibilities

• Provide excellent customer service and maximise sales across the shops.
• Sell products, memberships, tickets, and donations using the EPOS system.
• Maintain stock, attractive displays and assist with day-to-day shop operations.

Skills

Customer service

EPOS systems

Cash handling

Sales targets

Teamwork

Job description

About the Role

The Ashmolean Museum is the University of Oxford’s Museum of art and archaeology, welcoming visitors from around the world. The Commercial Department generates vital income for the Museum through its shops and other commercial activities, and this is an exciting opportunity to join its Retail & Ticketing Team.

You will provide excellent customer service while helping to maximise sales across the Museum’s shops. Working with the EPoS Galaxy Ticketing System, you will sell products, memberships and tickets to exhibitions and events, as well as promote souvenir guides, donations and Gift Aid contributions. You will engage confidently with customers, follow cash handling and shop security procedures, replenish stock, maintain attractive displays and support the smooth day-to-day running of the shops.

This is a permanent variable hours (paid as claimed) post. Hours will be worked flexibly over a seven-day rota, including weekends, some Bank Holidays and occasional evenings. This is an onsite role at the Ashmolean Museum.

About You

You will have previous experience of working in a fast-paced customer or visitor-facing environment, together with knowledge of EPOS systems and cash handling. You will be comfortable working as part of a team while also having the aptitude to work independently when required, and you will be enthusiastic about achieving sales targets while supporting colleagues to do the same.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team [e-mail] .