Ticketing Assistant – Box Office

Experience Oxfordshire; Kidlington; On-site; GBP 19,000 - 24,000; Part time

Job summary

Ashmolean Museum in Oxford is seeking a customer-focused tickets & events assistant to handle enquiry responses by email and phone, and to support ticketing operations on site.

The role involves processing refunds and exchanges, maintaining event and ticketing information, and close collaboration with Exhibitions, Education, Membership, Finance, IT and other teams. It is a permanent post with variable hours, based on museum needs.

Qualifications

Responsibilities

• Respond to ticketing and event booking enquiries by email and telephone.
• Process ticket refunds and exchanges.
• Assist with maintaining event and ticketing information.
• Collaborate with Exhibitions, Education, Membership, Finance, Visitor Experience and IT.

Skills

Customer service

Communication

Telephone support

Tools

Ticketing software

IT systems

Job description

You will join the Retail & Ticketing Team at the Ashmolean Museum, the University of Oxford's world-class museum of art and archaeology. Situated in the heart of Oxford, the Ashmolean is an iconic cultural destination, open to everyone every day.

You will provide a welcoming and professional service to visitors, responding to ticketing and event booking enquiries by email and telephone and supporting the smooth operation of the Museum's ticketing systems. You will process ticket refunds and exchanges, assist with maintaining event and ticketing information, and work closely with colleagues across Exhibitions, Education, Membership, Finance, Visitor Experience and IT.

The role is based onsite at the Ashmolean Museum and requires flexibility to work across seven days, including some Bank Holidays.

This is a permanent variable hours post, paid as claimed. The hours will vary according to the operational requirements of the Museum.