Ticketing Systems Operations Executive

Coventry City Football Club; Coventry; On-site; GBP 26,000 - 38,000; Full time

Job summary

Coventry City Football Club Ltd. seeks a Ticketing Systems Operations Executive to plan, administer, and deliver ticketing across matchdays and events.

You will maintain systems, manage inventories and manifests, and support efficient ticket sales with keen attention to detail. Reporting to the Head of Ticketing, you will provide detailed reporting, ensure policy compliance, and deliver outstanding service to supporters and partners in a fast-paced sports environment.

Qualifications

• Experience administering ticketing operations in a sporting or events environment.
• Configuring and managing ticketing platforms and event setups.
• Experience with Ticketmaster Sport XR.
• Experience with Fortress GB access control system.
• Strong analytical skills to produce accurate reports from ticket data.
• High attention to detail and GDPR/data protection compliance.
• Excellent communication and stakeholder management abilities.
• Strong organisational and administrative skills; able to multitask.
• Ability to work independently and within a team; adaptable to changing priorities.
• Flexible working hours including evenings, weekends, matchdays and events.

Responsibilities

• Manage and maintain ticketing systems, ensuring events, inventories, pricing, and manifests are configured and tested.
• Review stadium manifests and allocations to optimise ticket availability.
• Ensure ticketing activities comply with club policies and event requirements.
• Support Head of Ticketing with delivery of operations for matchdays and events.
• Manage ticket fulfillment and distribution within agreed timescales.
• Provide accurate reporting and analysis of ticketing performance to senior management.
• Assist with system testing, troubleshooting and issue resolution.
• Respond to ticketing enquiries professionally; resolve issues for supporters and stakeholders.
• Collaborate with internal departments and external partners to deliver all ticketed events.
• Identify improvements to ticketing processes, system functionality, and customer experience.
• Maintain GDPR-compliant records and data handling procedures.
• Deliver exceptional customer service and uphold Club professionalism.
• Undertake other duties to support Ticketing Department operational effectiveness.

Skills

Ticketing operations

Ticketing analytics

Stakeholder management

Attention to detail

GDPR compliance

Independent work

Team collaboration

Tools

Ticketmaster Sport XR

Fortress GB

Job description

Coventry City Football Club is an ambitious, forward-thinking organisation with a proud heritage and a clear vision for the future. We are growing both on and off the pitch, investing in our people, our facilities, and our community. Joining us means being part of a progressive club where every role contributes to success, innovation is encouraged, and excellence is recognised. We offer the unique opportunity to work in a high-performance sporting environment while being part of a supportive, values-driven team that is shaping the next chapter of our journey.

At Coventry City, you won’t just be working for a football club, you’ll be part of a movement.

What We Can Offer

At Coventry City Football Club, we know that success on the pitch comes from creating the right culture off it. That’s why we put people first. When you join us, you’ll become part of a supportive and close-knit team where collaboration and camaraderie are at the heart of everything we do.

We offer a mix of office, matchday, and community-based opportunities. Our team enjoys regular lunches together, plenty of free coffee to keep you fuelled, and a friendly, open environment where ideas are listened to and celebrated.

As part of the Sky Blue Army, you’ll also benefit from access to unique experiences that only football can provide, from being part of matchday excitement to contributing to projects that inspire our fans and community. We’re committed to investing in your growth too, offering development opportunities to help you thrive in your role and shape your career with us.

At CCFC, you won’t just find a job – you’ll find pride, purpose, and a team that feels like family.

The Role

We have an exciting opportunity to join our Ticketing team as a Ticketing Systems Operations Executive.

The successful candidate will play a key role in the planning, administration, and delivery of ticketing operations across all matchdays and events. Working closely with the Head of Ticketing, you will be responsible for maintaining ticketing systems, managing manifests and inventories, ensuring ticketing policies are adhered to, and supporting the efficient delivery of ticket sales and distribution.

This role requires excellent attention to detail, strong organisational skills, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for ensuring ticketing systems are accurately configured, providing detailed reporting, supporting event day operations, and delivering outstanding service to supporters, customers, and event stakeholders.

Coventry City FC is currently enjoying an exciting period of growth and development, making this a fantastic time to join the Club and play an important role in delivering a first-class ticketing experience for our supporters and partners.

Key Responsibilities

• Manage and maintain ticketing systems, ensuring all events, matches, inventories, pricing structures, and manifests are accurately configured and tested prior to sale.
• Review and update stadium manifests, away match allocations, and event configurations to ensure ticket availability is managed effectively.
• Ensure all ticketing activities are delivered in accordance with Club policies, and event requirements.
• Support the Head of Ticketing with the delivery of ticketing operations for all matchdays and events, ensuring systems and processes operate efficiently.
• Manage ticket fulfilment and distribution processes, ensuring tickets are delivered accurately and within agreed timescales.
• Monitor ticket sales performance and provide accurate reporting and analysis to senior management.
• Assist with system testing, troubleshooting, and issue resolution to minimise disruption to ticket sales and event operations.
• Provide support to supporters, customers, promoters, and event stakeholders by responding to ticketing enquiries and resolving issues in a professional and timely manner.
• Work closely with internal departments and external partners to ensure the successful delivery of all ticketed events.
• Identify opportunities to improve ticketing processes, system functionality, and customer experience.
• Maintain accurate records and ensure compliance with GDPR and all relevant data protection requirements.
• Deliver exceptional customer service and uphold the highest standards of professionalism when representing the Club.
• Undertake any other duties reasonably required to support the effective operation of the Ticketing Department.

Essential Criteria

• Proven experience of administering and delivering ticketing operations, systems, and processes within a professional sporting, entertainment, or event environment.
• Demonstrable experience of configuring, maintaining, and managing ticketing platforms and event setups.
• Proven experience of using Ticketmaster Sport XR.
• Proven experience of using the Fortress GB access control system.
• Strong analytical skills with the ability to produce accurate reports and interpret ticketing data.
• High level of attention to detail.
• Ability to handle confidential information and maintain records in accordance with GDPR and data protection requirements.
• Excellent communication and stakeholder management skills.
• Strong organisational and administrative skills, with the ability to manage multiple priorities and deliver work accurately within deadlines.
• Ability to work effectively both independently and as part of a wider team.
• A proactive and flexible approach to work, with the ability to adapt to changing priorities and operational demands.
• Flexible approach to working hours, including evenings, weekends, matchdays, and event days as required.

Safeguarding

We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.

Equality, Diversity & Inclusion

Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability.

Join the Sky Blue Army – shaping the future of Coventry City FC on and off the pitch