Ticketing & Customer Relationships Manager

The Jockey Club; Liverpool City Region; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in British racing is seeking a Deputy Estates Manager to oversee racecourse operations. In this dynamic role, you will lead a multi-skilled team, ensuring the highest standards of turf management and safety. You'll coordinate irrigation programs, manage course vehicles, and enforce health and safety regulations. This exciting opportunity offers a chance to be part of thrilling events, while contributing to the long-term success of the sport. If you're passionate about sports turf and team leadership, this is the perfect role for you!

Benefits

Free access to racedays and music events

Generous pension scheme

Healthcare cashback plan

25 days annual leave

Learning & Development training resources

Free eyecare vouchers

Ride to work cycle scheme

Retailer discounts

Qualifications

• Proven experience in managing a multi-skilled team is essential.
• Great understanding of Health & Safety legislation required.

Responsibilities

• Oversee teams on the racecourse ensuring high-quality work.
• Implement the irrigation program and maintain course vehicles.

Skills

Team Management

Health & Safety Legislation

Turf Management

Education

NVQ Level 2 in Sports Turf & Amenity

IOG Level 2

Pa1 & Pa6 Qualifications

Tools

Irrigation Systems

Course Vehicles and Machinery

Job description

The Deputy Estates Manager will deputise the Estates Manager, direct the ground staff team, and assist with all activities on the racecourse and grounds.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National at Aintree Racecourse, The Cheltenham Festival, and The Epsom Derby. Millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long-term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible.

At The Jockey Club, people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Deputy Estates Manager will:

• Oversee and coordinate all teams on the racecourse and grounds, ensuring high-quality work.
• Oversee and implement the irrigation program of the racecourse.
• Assist with the checking and maintenance of all course vehicles and machinery.
• Help manage and enforce all Health and Safety measures and follow Health & Safety rules and safe working practices.
• Assist on the Training Grounds and at other racecourses when required.
• Monitor the security of the site and machinery compounds.

About you:

• Proven experience in managing and developing a multi-skilled team.
• Hold a Full driving licence.
• Great understanding of Health & Safety legislation.
• Experience of Turf management.
• Qualifications relevant to the role preferred; NVQ Level 2 or above in Sports Turf & Amenity, IOG level 2 or above, and Pa1 & Pa6.

What we offer in return:

• All colleagues can go along to any of our racedays or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution.
• A healthcare cashback plan enabling you to claim money back on health & wellbeing services.
• 25 days annual leave.
• Access to a suite of Learning & Development training resources from renowned providers.
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 6th January but we reserve the right to bring this forward if we have a high volume of applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Hours: Friday & Saturday nights - 10pm - 6.30am