Ticket Office Pro — Customer Service & Tech Help

Greater Anglia; Chelmsford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Travel Discounts

International Travel Discounts

GA Hapi App discounts

Annual discount vouchers

Wellbeing support

Pension scheme

Family-friendly leave

Cycle to work

EV salary sacrifice

Job summary

Greater Anglia is planning for future Ticket Office Clerk roles across stations from Ingatestone to Marks Tey. Successful applicants may be placed in our Talent Bank for up to six months with a possibility of a role arising during that time.

Roles may be Static or Relief, full-time or part-time, with shift patterns set in advance or rostered weekly. Training and uniform are provided; salary ranges £27,794–£32,055 per year and early starts are common.

Qualifications

• You will be working an average of 35 hours per week with shift-based hours including early starts and late finishes.
• Must be able to arrange your own transport for timely arrival to early/late shifts.
• Applicants must be over 18 years of age.
• Employment is subject to Right to Work and DBS checks, and any medical assessment as applicable.
• Salary is dependant on location (£27,794 - £32,055 per annum).

Responsibilities

• Greeting customers, selling tickets, and addressing inquiries with a friendly demeanour.
• Assist customers with ticket machines and guide on new ticketing technologies (smart cards, mobile apps).
• Ensure compliance with safety, security and cash regulations at machines.
• Operate systems such as Fujitsu Star and TVMs for ticket sales.
• Carry out station security checks as part of SSP, monitor left items and secure doors.

Skills

Friendly demeanor

Effective communication

Calm under pressure

Team player

Customer service oriented

Tech-savvy

Ticket types knowledge

Tools

Fujitsu Star

TVMs

Job description

Greater Anglia is planning for future Ticket Office Clerk roles across stations from Ingatestone to Marks Tey. Successful applicants may be placed in our Talent Bank for up to six months with a possibility of a role arising during that time.

Roles may be Static or Relief, full-time or part-time, with shift patterns set in advance or rostered weekly. Training and uniform are provided; salary ranges £27,794–£32,055 per year and early starts are common.