Hybrid Rail Customer Service Specialist

Greater Anglia; Chelmsford; Hybrid; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Travel discounts

Pension perks

Cycle to work

GA Hapi app discounts

Job summary

Greater Anglia is seeking a Customer Service – Area Hybrid Relief team member to support travellers across the Chelmsford area. The role offers flexible, shift-based work with early starts, late finishes, weekends, and bank holidays.

You may be placed in our Talent Bank for up to six months and could be deployed at any station between Ingatestone and Marks Tey. Average 35 hours per week, with a five-day Dispatch training course and mandatory safety checks.

Qualifications

• Friendly, approachable demeanor and clear communication.
• Calm under pressure, able to adapt to changing situations.
• Can-do attitude and willingness to work as part of a team.
• Strong focus on delivering customer service and safety.
• Familiar with using smartphones to assist customers.
• Some shifts may require lone working.

Responsibilities

• Meet and greet customers, sell tickets and answer inquiries.
• Assist customers with ticket machines and new ticketing tech.
• Oversee day-to-day platform operations and assist mobility-impaired customers.
• Support during disruptions and communicate with Drivers and Conductors.
• Comply with safety regulations and complete dispatch training.

Skills

Friendly demeanor

Calm under pressure

Can-do attitude

Team player

Customer service excellence

Smartphone tech familiarity

Lone working experience

Job description

Greater Anglia is seeking a Customer Service – Area Hybrid Relief team member to support travellers across the Chelmsford area. The role offers flexible, shift-based work with early starts, late finishes, weekends, and bank holidays.

You may be placed in our Talent Bank for up to six months and could be deployed at any station between Ingatestone and Marks Tey. Average 35 hours per week, with a five-day Dispatch training course and mandatory safety checks.