Ticket Office Manager — Lead Customer Service in Football

Breath HR; Peterborough; Remote; GBP 30,000 - 44,000; Full time

Job summary

Peterborough United Football Club is seeking a proactive Ticket Office Manager to lead the day-to-day running of the ticket office at Weston Homes Stadium, ensuring a supporter-first service across all sales channels.

You will manage a team of matchday and casual staff, oversee season ticket and membership sales, and coordinate ticketing for league and cup fixtures, while working standard hours plus evenings and weekends during peak on-sale periods.

Qualifications

• Proven experience of leading, managing and developing a customer-facing team.
• Experience of running a high-volume ticketing or sales operation in football, sport or live events.
• Strong working knowledge of ticketing and/or access control systems.
• Excellent customer service and communication skills, in person, on the telephone and in writing.
• Experience in an EFL club ticket office and knowledge of EFL and FA ticketing regulations (desirable).
• Experience of TicketMaster, or digital ticketing, season ticket renewals and away allocations (desirable).

Responsibilities

• Lead, develop, motivate and line manage the Ticket Office team.
• Manage day-to-day Ticket Office operations across counter, telephone, email and online sales.
• Oversee season ticket and membership sales and renewals.
• Plan ticketing for League, FA Cup, EFL Cup, EFL Trophy, friendly and non-football events; manage rotas and stock.
• Be the main ticketing contact for internal departments.
• Be the ticket office point of contact for the Disabled Supporters Association.
• Act as senior escalation point for supporter enquiries and complaints.
• Work with Marketing and Communications to ensure ticketing information is clear and consistent.
• Use supporter feedback to improve processes and service.

Skills

Team leadership

Customer service

Ticketing systems

Communication

Attention to detail

Tools

TicketMaster

Ticketing software

Job description

Peterborough United Football Club is seeking a proactive Ticket Office Manager to lead the day-to-day running of the ticket office at Weston Homes Stadium, ensuring a supporter-first service across all sales channels.

You will manage a team of matchday and casual staff, oversee season ticket and membership sales, and coordinate ticketing for league and cup fixtures, while working standard hours plus evenings and weekends during peak on-sale periods.