Ticket Office and Retail Manager

Colchester United Football Club; Colchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

Colchester United Football Club seeks a passionate Ticket Office and Retail Manager to oversee its club shop operations. This role involves maximizing sales, managing inventory, and ensuring customer satisfaction, while adhering to the retail strategy and contributing to the team's success. The position comes with set hours including evenings and weekends, reflecting the vibrant event schedule.

Qualifications

• Highly flexible; available for weekends and evenings.
• Dedicated to offering first-class service.
• Able to work under pressure while maintaining professionalism.

Responsibilities

• Manage and develop profitable retail operations.
• Maximise sales income and ensure proper merchandising.
• Produce weekly and monthly sales reports.

Skills

Communication

Teamwork

Organizational Skills

Attention to Detail

Tools

Retail Systems

Job description

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Job Description

Job Title: Ticket Office and Retail ManagerReporting to: General Manager
Location: Colchester United Football Club
Job Description:

The role is to manage all aspects of the Colchester United Club Shop and maximise sales income and profitability. The successful applicant will be required to manage all retail sales, monitor and manage stock levels, maintain the stock management and till systems deliver exceptional levels of customer service, produce regular management reports and manage and develop the Online Store.

The role is hands-on and involves working as part of a team within the football club.

Working to deliver the Club's retail strategy, the successful applicant must be able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail. They must work well under pressure, ensuring the smooth and efficient running and delivery of the retail and ticket departments.

Key Responsibilities:

• Manage and develop an efficient and profitable retail arm of Colchester United Football Club.
• Maximise sales income and profitability, ensuring all items are merchandised and priced correctly.
• Monitor and manage all retail stock and merchandise.
• Deliver exceptional levels of customer service.
• Produce weekly and monthly sales reports for management.
• Research and plan new products and promotional activity to ensure retail growth.
• Manage annual and rolling stocktakes to ensure system counts and physical counts are consistent.
• Manage inter-department stock transfers.
• Provide telephone support and cover for the Ticket Office during weekdays and matchdays.

Personal Specification:

• Flexibility within role and must be available to work scheduled hours, including weekends and evenings when required.
• Strong teamwork, communication and negotiation skills.
• Excellent organisational skills with particular attention to detail.
• Dedicated to offering first class service.
• Strong time-management and able to work under pressure whilst maintaining professionalism.
• IT competent, ideally with experience of retail systems.

Hours of Work:40 hours per week to cover match days, evening matches and major events as required.

Salary:

£26,000.00 - £28,000.00 dependant on experience.