Assistant Retail Manager - Union Shop

Queen Mary University of London; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Queen Mary University of London is seeking an Assistant Retail Manager for its Union Shop in Tower Hamlets. This role involves overseeing retail operations, enhancing the student experience, and providing excellent customer service. Ideal candidates should demonstrate strong leadership, communication skills, and the ability to work effectively under pressure.

Qualifications

• Hands-on, approachable leader focused on student experience.
• Experience in retail management is preferred.

Responsibilities

• Assist in operational management of retail shops.
• Ensure adherence to departmental standards and enhance customer experience.

Skills

Excellent communication skills

Ability to work under pressure

Task prioritization

Job description

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Assistant Retail Manager - Union Shop, London Borough of Tower Hamlets

Client: Queen Mary University of London

Location: London Borough of Tower Hamlets, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9da733187df3

Job Views: 4

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

About the Role

To act as an Assistant Manager for the retail operations of the SU, including The Village Shop, and/or The Union Shop, on our Mile End Campus. The role involves assisting in the day-to-day operational management of our shops, ensuring a positive customer perception and staff performance.

The post holder will need to ensure shop operations adhere to departmental standards, with a primary focus on enhancing the student experience and driving sales.

About You

You should be a hands-on, approachable leader committed to creating a safe, friendly environment centered on the student experience. The role’s hours are mainly Monday to Friday with various shifts, and some weekend work during busy periods or events.

Applicants should have excellent communication skills, work well under pressure, prioritize tasks, and meet deadlines.

About the Department

The Union Shop at Queen Mary University of London offers a variety of products including food, stationery, merchandise, and clothing, emphasizing outstanding customer service and continuous improvement.

Queen Mary Students’ Union supports over 30,000 students and 4,500 staff, fostering a diverse community.

About Queen Mary

Queen Mary University of London values diversity and academic excellence, fostering social justice and innovative ideas through inclusive policies and support services, including flexible working and campus facilities.