Third Party Support Specialist

Oodle Car Finance; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Private Medical

Health cash plan

Pension – 5%

Life Assurance – 4x salary

Free breakfast & fruit

Employee discounts

Volunteer day

Mental health support

Paid sick leave

Enhanced family leave

Job summary

Oodle Car Finance in Manchester is seeking a Third-Party Support Specialist to manage the end-to-end lifecycle of funded loans, coordinating with third-party partners and internal teams to deliver strong customer outcomes.

The role acts as a liaison between onshore and offshore partners, providing guidance on operational tasks and supporting governance and continuous improvement across supplier services.

Qualifications

• Experience in financial services, motor finance or a regulated environment.
• Excellent written and verbal communication.
• Ability to manage multiple priorities and meet deadlines within policy and procedure.

Responsibilities

• Act as a primary point of contact for third-party partners and manage inquiries.
• Provide accurate information on products, services and processes.
• Resolve supplier queries within SLA and escalate complex issues.
• Manage queues and tasks in Salesforce, CRA disputes and other processes.
• Identify risks and issues and raise them to the appropriate stakeholders.
• Collaborate with internal and external stakeholders to ensure correct account management.
• Adhere to company policies, procedures and regulatory requirements.

Skills

Customer service

Communication

Stakeholder management

Organisational skills

Regulatory awareness

Tools

Salesforce

Job description

Third-Party Support Specialist

Manchester or Oxford

Discretionary Company Bonus Scheme

Monday – Friday 9am – 5.30pm (37.5 hours per week)

Our perks

• 25 days holiday (rising to 28 after 3 years' service) plus bank holidays, to take time to recharge and do something you love.
• Private Medical - via vitality, with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast, drinks and fruit in the office – you can help yourself to cereals, fizzy drinks and lots of fruit.
• Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year– an opportunity to give back to the community each year.
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave – enhanced company sick pay.
• Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

Oodle – who are we

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. we finance cars, but more importantly, we finance people. Since 2016, we've supported tens of thousands of customers on their car buying journey

The Role & Team

The Third-Party Support Specialist supports the end-to-end lifecycle of a funded loan by supporting the smooth running of customer and third-party partners requests and core operational processes. Operating within the Operational Change function, the role enables customer-facing teams to deliver the best possible customer experience and outcomes, while consistently striving to exceed expectations.

Acting as a key liaison between onshore operations, offshore teams, and external suppliers, the Third-Party Support Specialist provides oversight of key tasks and guidance across operational activities.

In addition to performing core administrative and operational tasks, the role is instrumental in enhancing the effectiveness and performance of third-party suppliers. This includes maintaining strong, collaborative relationships with external partners, acting as a primary point of contact, and supporting the delivery of high-quality service and customer outcomes.

Reporting to the Third-Party Support Supplier Manager, the Third-Party Support Specialist works closely with multiple operational stakeholders to identify opportunities for process improvement, support governance and controls, and contribute to a culture of continuous improvement across customer management.

What you'll be getting up to

• Act as a primary point of contact for relevant third-party partners, managing inboxes and handling enquiries via relevant channels
• Provide accurate and timely information on products, services, and operational processes
• Resolve supplier queries efficiently within SLA, ensuring appropriate escalation of complex issues to Third Party Supplier Manager
• Manage the relevant queues; including key activities such as Salesforce ToDos, HPI removals, CRA disputes
• Handle exception reporting, to ensure all cases are resolved in line with the best customer outcomes
• Identify and elevate risks and issues via appropriate channels and stakeholders
• Collaborate with key stakeholders to ensure accounts are correctly managed
• Adhere to internal quality standards, policies, procedures, and regulatory requirements

Stakeholder & Team Collaboration

• Build and maintain strong relationships with internal operational stakeholders and external partners
• Work collaboratively with the supplier management team and wider business areas to improve customer and supplier experience
• Participate in team meetings, training sessions, and knowledge-sharing activities
• Provide feedback on processes and contribute to continuous improvement initiatives
• Product & Process Knowledge
• Maintain up-to-date knowledge of company products, services, and promotions
• Provide suppliers with clear, accurate, and current guidance to support performance and customer outcomes

What you will have

• Strong customer and supplier-focused approach with a commitment to delivering positive outcomes
• Excellent verbal and written communication skills
• Experience managing enquiries and resolving issues in a fast-paced environment
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Attention to detail and ability to work within policies, procedures, and regulatory requirements
• Ability to build effective relationships and work collaboratively with internal and external stakeholders

It would be great if you did have

• Experience in financial services, motor finance, or a regulated environment
• Experience working with CRM systems, ideally Salesforce
• Knowledge of supplier management processes
• Experience handling disputes, exceptions, or escalated cases
• Understanding of vulnerable customer and arrears management processes
• Experience identifying and supporting process improvement initiatives

Hiring Process

• Initial screening
• Capability and Technical interview (1 hour)

Our Values

• Embrace being human – empathy and diversity make us stronger.
• Strive for awesome – it's awesome when we do better every day.
• Everyone's a builder – we're in this together and we win as a team.
• Bravely honest – we're honest with ourselves and everyone else.
• Think customer – they're at the heart of everything we do.

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our 'Oodlers' who strive to make positive impacts to our cultures.

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