Third Party Property Damage Team Lead, UK

Reserv; Greater London; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Generous health-insurance

401(k) with employer matching

Remote-first environment

Apple laptop and large monitor

Job summary

Reserv is seeking a Third Party Property Damage Team Lead in the London area. You will lead a high-performing team handling real property and auto losses, driving efficiency through technology and analytics while maintaining quality and regulatory compliance.

The role emphasizes leadership, collaboration with clients, and continuous process improvement in a remote-first environment. Strong claims experience and tech-savviness are essential to succeed in this position.

Qualifications

• Bachelor's degree in insurance, business administration, or a related field; CPCU/AIC certifications are a plus.
• 5+ years in insurance claims experience, preferably in property and/or auto.
• 3+ years leadership experience, with preference for remote leadership.
• Comfortable with technology and evolving systems for efficiency.
• Strong commitment to quality, accuracy and confidentiality.

Responsibilities

• Manage specialists handling high volumes of real property and auto losses.
• Achieve or exceed goals and overcome obstacles.
• Implement and maintain best practices for handling, including evaluation and settlement.
• Monitor and analyze claims data to identify trends and improvement areas.
• Align team with client and customer expectations of the loss process.
• Serve as a resource for escalations and for complex loss issues.
• Ensure accuracy and adequacy of reserving.
• Develop strategies to mitigate fraud and ensure regulatory compliance.
• Foster a positive, collaborative, and growth-oriented work environment.
• Lead talent management: attract, hire, train and retain staff.

Skills

Leadership

Claims expertise

Tech & analytics

Communication

Empathy

Problem solving

Remote leadership

Education

Bachelor's degree in insurance or related field

Job description

Third Party Property Damage Team Lead, UK

Reserv London, England, United Kingdom

About this position

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

• As a Claims Team Lead at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims.

Who you are

• Highly motivated and growth-oriented
• Subject matter expert. You have deep technical and subject matter experience in the world of real property and auto damage losses.
• Tech-oriented. You are excited by the prospect of building a tech-driven organization while delivering an excellent service and have proven results leveraging technology and analytics
• Passionate professional who cares about their team, the customer, and their experience
• Empathetic leader. You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours
• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
• Anti-status quo. You don’t just wish things were done differently, you action on it
• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
• And did we mention, a sense of humor. Claims are hard enough as it is

What you'll do

• Manage specialists who manage a high volume of real property and auto losses
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for handling, including: evaluation and settlement
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the loss and what to expect throughout the process
• Serve as a resource for escalations
• Responsible for accuracy and adequacy of reserving
• Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitigation

Qualifications

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• 5+ years in insurance claims experience in multiple lines of business, preference for property and/or auto experience
• 3+ years leadership experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!