Third Party Property Damage Team Lead, Uk

Reserv; Waltham Cross; Teletrabalho; GBP 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) retirement plan with employer |

Paid time off (PTO)

Generous family leave policy

Work from anywhere

Apple laptop, large monitor

Resumo da oferta

Reserv is hiring a Claims Team Lead to manage a high-performing team handling real property and auto losses. You will drive efficiency through technology and analytics, maintain high quality standards, and ensure regulatory and client SLAs are met.

The role requires leadership, deep claims expertise, and the ability to work in a remote-first environment while delivering excellent service to clients and customers.

Qualificações

• Degree in insurance, business, or related field with relevant certifications preferred.
• 5+ years in insurance claims across multiple lines, with property/auto favored.
• 3+ years in leadership, preferably remote.
• Comfort with technology and evolving systems to improve efficiency.
• Commitment to quality, accuracy, and confidentiality.
• Integrity, ethics, and accountability in handling sensitive information.

Responsabilidades

• Manage specialists handling high-volume real property and auto losses.
• Achieve or exceed goals; address obstacles promptly.
• Implement and maintain best practices for evaluation and settlement.
• Monitor claims data to identify trends and improve processes.
• Align team with client/customer expectations of loss resolution.
• Serve as resource for escalations and complex issues.
• Ensure accuracy and adequacy of reserving; mitigate fraud.
• Foster teamwork and professional development; manage performance.
• Collaborate with Account Management, Compliance, and Claim Operations.
• Build relationships with policyholders, agents, brokers, and legal reps.
• Prepare loss reports and advise clients on trends and mitigation.

Conhecimentos

Leadership

Real property losses

Analytics

Tech-savvy

Communication

Empathy

Formação académica

Bachelor's degree in insurance

CPCU

AIC

Descrição da oferta de emprego

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

• As a Claims Team Lead at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims.

Who you are

• Highly motivated and growth-oriented
• Subject matter expert. You have deep technical and subject matter experience in the world of real property and auto damage losses.
• Tech-oriented. You are excited by the prospect of building a tech-driven organization while delivering an excellent service and have proven results leveraging technology and analytics
• Passionate professional who cares about their team, the customer, and their experience
• Empathetic leader. You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours
• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
• Anti-status quo. You don’t just wish things were done differently, you action on it
• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
• And did we mention, a sense of humor. Claims are hard enough as it is

What you'll do

• Manage specialists who manage a high volume of real property and auto losses
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for handling, including: evaluation and settlement
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the loss and what to expect throughout the process
• Serve as a resource for escalations
• Responsible for accuracy and adequacy of reserving
• Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitigation

Qualifications

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• 5+ years in insurance claims experience in multiple lines of business, preference for property and/or auto experience
• 3+ years leadership experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!