Third Party Liaison Manager

PSR Solutions Ltd; Manchester; Presencial; GBP 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

40 hours per week

Based in Manchester with travel

25 days annual leave + 8 bank holidays

Company pension scheme

Life Assurance and Private Medical

Resumo da oferta

PSR Solutions Ltd. is seeking a Third Party Liaison Manager for a permanent role in Manchester. You will map stakeholders, coordinate notices and plans, and develop customer strategies while maintaining strong client relationships.

You will engage with communities, promote civil engineering careers at STEM events, and support social value initiatives across projects. The role requires excellent communication, organisation, and Microsoft Office skills, plus a driving licence.

Qualificações

• Previous experience in a Customer/Community-focused role.
• Experience delivering service improvements, insights and analytics.
• Ability to present analytical data visually and verbally.
• Strong interpersonal, organisational, communication and time management skills.
• Empathy and understanding of customer needs.
• In-depth experience using Microsoft packages.
• Driving licence.
• Social media skills to update project development across platforms.

Responsabilidades

• Map out interested parties and key stakeholders at project outset and develop engagement strategies.
• Coordinate highway noticing and STATS plan requests and ensure timely delivery.
• Establish and maintain good client relationships to support the customer strategy.
• Apply customer management processes by listening to the voice of the customer during planning and delivery.
• Develop project-specific 3rd party customer and stakeholder management plans and updates.
• Create annual Regional Social Value and Sustainability plans for projects.
• Identify and help deliver social value and sustainability targets project-by-project.
• Support clients with engagement targets and promote key project messages locally.
• Promote civil engineering as a career by engaging with schools and STEM events.
• Engage with local communities and attend public consultations as needed.
• Share knowledge and train site teams on PR and sustainability.

Conhecimentos

Stakeholder engagement

Data analysis

Interpersonal skills

Public relations

MS Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Third Party Liaison Manager (PSR-LIA-MAN) Manchester, England

PSR Solutions are working with a market leading client within the Civil Engineering Sector to recruit a Third Party Liaison Manager to Join their team on a permanent basis.

Third Party Liaison Manager Roles and Responsibilities

• Support the project teams to map out interested parties and key stakeholders at the project outset, developing and implementing appropriate engagement and management strategies.
• Manage and coordinate all project-specific highway noticing and STATS plan requests, liaising with project teams to understand requirements and ensure timely delivery.
• Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy
• To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project
• Develop and manage a project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects
• Create and develop an annual Regional Social Value and Sustainability project-specific plan
• On a project-by-project basis, identify and help deliver Social Value and Sustainability targets
• Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities
• Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events
• Engagement with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders
• Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance. Help manage, attend and support Public Consultation sessions
• Share knowledge and provide training, when applicable, with the site team regarding good public relations and support sustainability
• Help arrange events for both internal and external meetings/socials

Third Party Liaison Manager Requirements

• Previous experience working within a Customer/Community-focused position
• Experience of delivering service improvements, research insight and analytics
• Ability to confidently present analytical data and insights both visually and verbally
• Strong interpersonal, organisational, communication and time management skills
• Ability to show empathy and understanding of customer needs
• In-depth experience working with all Microsoft packages
• Driving licence
• Good social media skills with the ability to develop engaging and timely updates on project development across varied Social Media platforms would be desirable

Third Party Liaison Manager Benefits

• 40 hours per week
• Based in Manchester with some travel required
• 25 days annual leave in addition to 8 public bank holidays and loyalty days
• Company pension scheme
• Life Assurance and Private Medical